After much anticipation, IFS kicked off Unleashed in Miami, Florida – and what a thrilling week it has been!
Read MoreIFS Unleashed: A Great Collection of Exciting Moments
9 data security best practices for your business
Ensuring data is protected and secured is a given, but actually doing so can be a daunting challenge. As cyberattacks…
Read MoreWhat is ITOM (IT operations management)? | ITOM explained | ITOM vs ITSM vs ITAM
What is IT operations management (ITOM)? IT operations management (ITOM) is a set of processes responsible for building, managing, and…
Read MoreWhat is IT Incident Management? (Best Practice and Processes)
IT incident management is an ITSM process that is used to resolve IT service disruptions and get interrupted services up…
Read MoreThe 7 Guiding Principles of ITIL 4: Think and work holistically
The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and…
Read MoreWhat is ITSM? | IT Service Management Explained | ITSM Vs ITIL
ITSM (IT Service Management) refers to the complete process of delivering IT services to end-users, ensuring they align with an…
Read MoreWhat is IT change management? | The importance of the IT change management process
What is IT change management? Change management, or change enablement, is the process that helps you to effectively implement any…
Read MoreWhat is IT Asset Management? (ITAM)
IT Asset Management (ITAM) is the process of overseeing the complete lifecycle of an organization’s IT assets. IT Asset Management…
Read MoreService Desk Challenges: Increase First-Time-Fix Rate
This is article 3 in a series of 8. Go to article 1 in the series here. The Challenge When…
Read More3 Reasons Why Knowledge Management Fails
ITIL 4: What’s new in Incident Management?
The purpose of Incident Management remains the same: get service users back online and productive as soon as possible. What has changed…
Read MorePsychology in the Service Desk: Firefighting and Burn-out
For most service desk agents, the average day is unpredictable. The phone can ring at any time, about any type of issue….
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