| | Estimated reading time: 3 minutes | Business Agility, Business Technology, Moment of Service, Service, Service Management
The CX Tidal Wave

How listening is essential to navigate the storm The pandemic compelled consumers to shift their expectations more rapidly and completely…

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| | Estimated reading time: 5 minutes | Business Technology, Digital Transformation, Energy, Utilities & Resources, Moment of Service
What does the utility of the future look like?

Today, do we know what the utilities of the future will look like? Will the traditional asset classes remain separated,…

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| | Estimated reading time: 4 minutes | Business Agility, Business Technology, Customer, Digital Transformation, Moment of Service
Digital transformation is about people, not technology.

Digital transformation isn’t just a buzzword, it has become a way of being given the ever-increasing rate of technology adoption…

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| | Estimated reading time: 5 minutes | Business Agility, Business Technology, Energy, Utilities & Resources, IFS Cloud, Moment of Service
Telecoms & Technology: Greater efficiencies and a better customer experience

The pace of innovation for telecoms is genuinely staggering. Just 40 years ago, we launched 1G to support our big,…

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| | Estimated reading time: 7 minutes | Business Technology, Energy, Utilities & Resources
TELECOMMUNICATIONS AND 5G: FOUR SECTOR PREDICTIONS FOR 2022

As the world embraces, and expects, smart connected devices, the telecommunications sector is under ever more pressure to deliver fast,…

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| | Estimated reading time: 8 minutes | Business Agility, Business Technology, Moment of Service, Service, Service Management, Sustainability
What Will 2022 Bring for Those in Service Industries? 5 Areas of Focus for the New Year

Predictions are based on experience and knowledge; both of which are abundant among the team at IFS. However, as we’ve…

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| | Estimated reading time: 2 minutes | Brand, Customer, Moment of Service
IFS highlighted as highest rated vendor and Customers’ Choice in the 2020 Gartner Peer Insights ‘Voice of the Customer’ Cloud ERP report

First, a reminder: IFS is a customer obsessed, enterprise application software vendor with a wide global presence.   It therefore goes without saying that…

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| | Estimated reading time: 5 minutes | Business Agility, Business Technology, Cloud, Customer, Customer Engagement, Digital Transformation, IFS Cloud, Moment of Service, Research, Service, Service Management
51 Percent of Companies have Re-engineered Processes for Better Customer Experiences
customer experience

New survey data suggests that only enterprise software optimized to deliver, not units, not revenue, but the inflection points that matter to…

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| | Estimated reading time: 4 minutes | Business Agility, Business Technology, Cloud, Customer, Customer Engagement, Digital Transformation, Moment of Service, Research
58 Percent of Consumers Share Poor Experiences with their Network

The ramifications for companies that fail at the moment of service are significant. A quarter of consumers say they would abandon a brand after just one…

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| | Estimated reading time: 5 minutes | Business Technology, Cloud, Customer, Digital Transformation, Moment of Service, Research, Service
18 Percent of Businesses ‘Too Busy’ to Report Issues in their Value Chain

Despite sizeable investments in customer experience evaluations such as Net Promoter Scores (NPS), reviews, satisfaction ratings and surveys, companies are neglecting to…

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| | Estimated reading time: 9 minutes | Creativity & Innovation, Service, Transform Your Business
Experience will be everything in 2019—starting with your customer
blog_businesswoman-call-career-789822

In 2019, as Customer Experience (CX) becomes the key success factor for many Field Service Organizations (FSOs), tackling the talent…

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| | Estimated reading time: 3 minutes | Business Agility, Customer Engagement, Service, Transform Your Business
The Self-Service Imperative
Sarah 7004_blog

With service organizations laser-focused on advancing their Customer Experience (CX) initiatives, self-service is a critical topic. You can’t provide a…

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