Today, do we know what the utilities of the future will look like? Will the traditional asset classes remain separated,…
Read MoreWhat does the utility of the future look like?
Digital transformation is about people, not technology.
Digital transformation isn’t just a buzzword, it has become a way of being given the ever-increasing rate of technology adoption…
Read MoreTelecoms & Technology: Greater efficiencies and a better customer experience
The pace of innovation for telecoms is genuinely staggering. Just 40 years ago, we launched 1G to support our big,…
Read MoreTELECOMMUNICATIONS AND 5G: FOUR SECTOR PREDICTIONS FOR 2022
As the world embraces, and expects, smart connected devices, the telecommunications sector is under ever more pressure to deliver fast,…
Read MoreWhat Will 2022 Bring for Those in Service Industries? 5 Areas of Focus for the New Year
Predictions are based on experience and knowledge; both of which are abundant among the team at IFS. However, as we’ve…
Read MoreIFS highlighted as highest rated vendor and Customers’ Choice in the 2020 Gartner Peer Insights ‘Voice of the Customer’ Cloud ERP report
First, a reminder: IFS is a customer obsessed, enterprise application software vendor with a wide global presence. It therefore goes without saying that…
Read More51 Percent of Companies have Re-engineered Processes for Better Customer Experiences
New survey data suggests that only enterprise software optimized to deliver, not units, not revenue, but the inflection points that matter to…
Read More58 Percent of Consumers Share Poor Experiences with their Network
The ramifications for companies that fail at the moment of service are significant. A quarter of consumers say they would abandon a brand after just one…
Read More18 Percent of Businesses ‘Too Busy’ to Report Issues in their Value Chain
Despite sizeable investments in customer experience evaluations such as Net Promoter Scores (NPS), reviews, satisfaction ratings and surveys, companies are neglecting to…
Read MoreExperience will be everything in 2019—starting with your customer
In 2019, as Customer Experience (CX) becomes the key success factor for many Field Service Organizations (FSOs), tackling the talent…
Read MoreThe Self-Service Imperative
With service organizations laser-focused on advancing their Customer Experience (CX) initiatives, self-service is a critical topic. You can’t provide a…
Read MoreIFS FSM 6: Delivering a superior experience….to everyone!
With the imminent arrival of the latest version of our industry leading field service management solution, IFS FSM 6, I…
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