Executive Summary In this digital whitepaper, we look at the challenges service desk managers face and the trends behind them….
Read More8 Big IT Service Desk Challenges…and How to Use ITSM to Solve Them
Service Management in IFS Cloud: Service Program Management
Service Program Management provides our customers with an interactive hub to manage all service requests. Providing a seamless user experience…
Read More3 questions CIOs should be asking their I&O teams…but probably aren’t
In complex IT environments, asking the right questions is the key to discovering and solving challenges and risks—and questions can…
Read MoreService Management in IFS Cloud: Service Object 360
Service Object 360 is a page designed for call takers, dispatchers, and others to get a comprehensive view of the…
Read MoreFood and Beverage Manufacturing – Turning planning and forecasting to your advantage
In my previous blog I looked at the challenges of planning and forecasting in today’s fast-paced food and beverage manufacturing…
Read MoreService Management in IFS Cloud: Remote Assistance
Remote Assistance provides technicians with instant access to experts who can help them resolve problems they encounter while working in…
Read MoreHow shipbuilding can chart a course for Maritime 4.0
There is no doubt that Industry 4.0 has driven dramatic changes in the manufacturing of products, machinery, and equipment. Its…
Read MoreService Management in IFS Cloud: Service Catalog
Service Catalog is an integral part of your field service infrastructure. It allows you to standardize and simplify your service…
Read MoreService Management in IFS Cloud – Enhanced Mobile Functionality
The most efficient and productive remote workforces are connected, relying on integrated field service management technology and real-time data to…
Read MoreThe CX Tidal Wave
How listening is essential to navigate the storm The pandemic compelled consumers to shift their expectations more rapidly and completely…
Read MoreThe defense logistics and support outlook for 2022 – data will dominate
Matt Medley, Industry Director, Defense Manufacturing at IFS, explains how a coherent digital data backbone will underpin some key focus…
Read MoreHow technology helps utilities serve the planet AND their customers
We are all global citizens who love our planet and rely upon electricity and fuel to power our lives. We…
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