Read the latest IFS blog posts from the Service industries experts at IFS here. These authors understand the issues and challenges you face – read their thoughts from around the world on new technologies and market developments in service management. Learn more about IFS’s expertise in the Service industries.

| | Estimated reading time: 6 minutes | Business Technology, Service
Does an increased focus on field service mean you have to rip and replace an ERP system?
Integrating field service management software

There are two central truths when it comes to enterprise resource planning (ERP) software. The first is that it is…

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| | Estimated reading time: 6 minutes | Business Technology, Creativity & Innovation, Research, Service, Strategy
AI, digital twins and IoT to drive the service sector toward a data-driven 2018
2018 service industry trends

With an explosive growth in new technologies to gather and use data to optimize service delivery, this will be at…

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| | Estimated reading time: 3 minutes | Business Technology, Creativity & Innovation, Energy, Utilities & Resources, Events, Service
IFS & innovation comes together at EUW 2017
IFS & innovation comes together at EUW 2017

A recap of the European Utility Week 2017 (EUW 2017) event and more. It’s now been just over a few…

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| | Estimated reading time: 4 minutes | Business Technology, Creativity & Innovation, Digital Transformation, Research, Service, Strategy
When digital transformation and customer expectation collide: the field service predicament
Leveraging digital transformation to improve customer service

Can service organizations leverage digital transformation to improve customer service and exceed expectations? Servitization. Uberization. Driverless cars. Drones. Digital transformation…

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| | Estimated reading time: 3 minutes | Asset Intensive, Business Technology, Creativity & Innovation, Digital Transformation, Manufacturing, Research, Service, Supply Chain
Are 84% missing out on the digital transformation benefits of IoT?
Internet of Things (IoT)

According to a primary research study of 200 IoT decision makers with industrial companies, about 85 percent of them collect…

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| | Estimated reading time: 3 minutes | Business Technology, Digital Transformation, Service, Strategy
On the day IFS acquires WorkWave, Gartner publishes its 2017 Magic Quadrant for Field Service Management, revealing that IFS has once again been positioned as a Leader
Service Employee

A few moments ago, a press release was issued announcing that IFS has acquired WorkWave. This is the biggest acquisition IFS…

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| | Estimated reading time: 2 minutes | Aerospace & Defense, Automotive, Business Agility, Business Technology, Creativity & Innovation, Digital Transformation, Engineering, Construction & Infrastructure, Manufacturing, Mobility, Oil & Gas, Research, Service, Strategy
How businesses truly feel about digital change & transformation
How businesses truly feel about digital change & transformation

Digital transformation can mean different things to different people, making it difficult to know when you have achieved it. However,…

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| | Estimated reading time: 2 minutes | Business Agility, Business Technology, Creativity & Innovation, Digital Transformation, Mobility, Service, Strategy
Not one, but two Service acquisitions: what’s behind today’s announcement?
Contact center agents

Earlier today, a press release went live announcing IFS’s acquisitions of mplsystems Limited and Field Service Management Limited. These investments…

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| | Estimated reading time: 3 minutes | Aerospace & Defense, Business Technology, Service, Strategy
The new reality: Can augmented reality solve the military MRO labor shortage?
The new reality: Can augmented reality solve the military MRO labor shortage?

The virtual and augmented reality (AR) business is booming – one report predicts the market for the technologies will be…

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| | Estimated reading time: 5 minutes | Business Technology, Digital Transformation, Mobility, Service, Strategy
Is your field service management software the weak link?
Is your field service management software the weak link?

A chain is only as strong as its weakest link, and if your business aspires to grow, then your software…

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