Read the latest IFS blog posts from the Service industries experts at IFS here. These authors understand the issues and challenges you face – read their thoughts from around the world on new technologies and market developments in service management. Learn more about IFS’s expertise in the Service industries.

| | Estimated reading time: 5 minutes | Business Technology, Creativity & Innovation, IFS Labs, Service
A proven example of artificial intelligence in IFS business software
Artificial Intelligence

In the previous blogs, I have been talking about what artificial intelligence (AI) is and some of the hype and…

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| | Estimated reading time: 8 minutes | Asset Intensive, Business Technology, Creativity & Innovation, Oil & Gas, Service, Strategy
Digital investments are key to the recovery of the mining industry
Digital investments are key to the recovery of the mining industry

Digital investments, new business models, digital twins and IoT empower mining companies to leverage industry recovery. After a tough couple…

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| | Estimated reading time: 7 minutes | Business Technology, Creativity & Innovation, Digital Transformation, Research, Service, Strategy
Q&A: Field service organizations and the need to optimize service models
Q&A: Field service organizations and the need to optimize service models

Field service organizations must optimize their reactive service models today and plan for predictive service models tomorrow. In this Q&A,…

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| | Estimated reading time: 7 minutes | Asset Intensive, Business Technology, Engineering, Construction & Infrastructure, Service, Strategy
Q&A: How to generate revenue across the total asset lifecycle
asset lifecycle solution

By taking on service and asset management, construction and contracting companies can generate revenue across the total asset lifecycle. In…

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| | Estimated reading time: 4 minutes | Asset Intensive, Business Technology, Engineering, Construction & Infrastructure, Service, Strategy
Will complete asset lifecycle solution providers be winners in the future?
asset lifecycle solution

Construction companies are changing their business strategy and preparing for changes. How most companies are operating today The construction industry…

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| | Estimated reading time: 4 minutes | Business Technology, Research, Service, Strategy
3 steps to creating a connected customer experience for service success
Harmoniser l’expérience de service pour répondre aux nouvelles attentes des clients.

We as customers have become accustomed to instant gratification, thanks to uber-connectivity. Have you ever ordered something from Amazon and…

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| | Estimated reading time: 3 minutes | Aerospace & Defense, Business Technology, Digital Transformation, Research, Service, Strategy
Redefining products in the commercial aviation space: the next generation of “Power-by-the-Hour”
L’aviation civile, première industrie sur les projets de transformation digitale et d’innovation

The fundamental shift from selling products to guaranteed outcomes has been aided by exponential technological growth over the last ten…

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| | Estimated reading time: 4 minutes | Business Technology, Process Manufacturing, Service, Strategy
Breakdowns or breakdowns?
predictive maintenance

Breakdowns in a plant or just breakdowns in communication? Is your plant and business at risk? This is the story…

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| | Estimated reading time: 6 minutes | Business Technology, Service
Does an increased focus on field service mean you have to rip and replace an ERP system?
Integrating field service management software

There are two central truths when it comes to enterprise resource planning (ERP) software. The first is that it is…

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| | Estimated reading time: 6 minutes | Business Technology, Creativity & Innovation, Research, Service, Strategy
AI, digital twins and IoT to drive the service sector toward a data-driven 2018
2018 service industry trends

With an explosive growth in new technologies to gather and use data to optimize service delivery, this will be at…

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| | Estimated reading time: 3 minutes | Business Technology, Creativity & Innovation, Energy, Utilities & Resources, Events, Service
IFS & innovation comes together at EUW 2017
IFS & innovation comes together at EUW 2017

A recap of the European Utility Week 2017 (EUW 2017) event and more. It’s now been just over a few…

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| | Estimated reading time: 4 minutes | Business Technology, Creativity & Innovation, Digital Transformation, Research, Service, Strategy
When digital transformation and customer expectation collide: the field service predicament
Leveraging digital transformation to improve customer service

Can service organizations leverage digital transformation to improve customer service and exceed expectations? Servitization. Uberization. Driverless cars. Drones. Digital transformation…

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