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One of Europe’s leading exhibitions and conferences for ITSM, service desk, and IT support professionals made a comeback last week…
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We’re thrilled to have returned to the great show that is SupportWorld Live (SWL). Gathering the IT service and support…
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Even with the call to return to the office, distributed teams have continued to grow in the past couple of…
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What is ITIL service catalog management? ITIL service catalog management refers to the process of creating, maintaining, and continually updating…
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Whether it’s a new job, a new relationship, or a new routine, change can be both exciting and challenging. It’s…
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The success of any IT department is largely dependent on its ability to deliver value to its customers. The traditional…
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What is hyperautomation? Hyperautomation is the integration of advanced technologies, such as artificial intelligence and machine learning, with traditional automation…
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AIOps’ importance in the ITSM/ITOM space grows daily, as it makes a significant impact in improving service assurance. It continues…
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What is a CMDB and How Does it Work? A CMDB or Configuration Management Database is your digital filing system,…
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