What is risk management? Risk management is a systematic process of identifying, assessing, prioritizing, and mitigating potential risks within an…Read More
What is risk management in ITIL?
Osca and IFS assyst at SITS 2023 (The Service Desk and IT Support Show)
One of Europe’s leading exhibitions and conferences for ITSM, service desk, and IT support professionals made a comeback last week…Read More
Having a blast at SupportWorld Live 2023
We’re thrilled to have returned to the great show that is SupportWorld Live (SWL). Gathering the IT service and support…Read More
How ESM supports your distributed workforce
Even with the call to return to the office, distributed teams have continued to grow in the past couple of…Read More
What is ITIL service catalog management?
What is ITIL service catalog management? ITIL service catalog management refers to the process of creating, maintaining, and continually updating…Read More
7 tips on overcoming resistance to change
Whether it’s a new job, a new relationship, or a new routine, change can be both exciting and challenging. It’s…Read More
5 digital transformation fails you could be making
What is digital transformation? Digital transformation is a buzzword that has been in circulation for quite some time now and…Read More
8 customer-centric KPIs for IT
The success of any IT department is largely dependent on its ability to deliver value to its customers. The traditional…Read More
What is hyperautomation?
What is hyperautomation? Hyperautomation is the integration of advanced technologies, such as artificial intelligence and machine learning, with traditional automation…Read More
How AIOps improve service assurance
AIOps’ importance in the ITSM/ITOM space grows daily, as it makes a significant impact in improving service assurance. It continues…Read More
What is Knowledge Management? Knowledge Management Explained
What is Knowledge Management? Knowledge management is the process of gathering, organizing, analyzing, and distributing knowledge across an organization to…Read More
What is a CMDB (Configuration Management Database)? – A Quick Guide
What is a CMDB and How Does it Work? A CMDB or Configuration Management Database is your digital filing system,…Read More