| | Estimated reading time: 4 minutes | assyst Blog
8 customer-centric KPIs for IT
8 customer-centric KPIs for IT

The success of any IT department is largely dependent on its ability to deliver value to its customers. The traditional…

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| | Estimated reading time: 7 minutes | assyst Blog
What is hyperautomation?
what is hyperautomation

What is hyperautomation? Hyperautomation is the integration of advanced technologies, such as artificial intelligence and machine learning, with traditional automation…

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| | Estimated reading time: 5 minutes | assyst Blog
How AIOps improve service assurance
How AIOps improve service assurance

AIOps’ importance in the ITSM/ITOM space grows daily, as it makes a significant impact in improving service assurance. It continues…

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| | Estimated reading time: 7 minutes | assyst Blog
What is Knowledge Management? Knowledge Management Explained
What is Knowledge Management

What is Knowledge Management? Knowledge management is the process of gathering, organizing, analyzing, and distributing knowledge across an organization to…

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| | Estimated reading time: 8 minutes | assyst Blog
What is a CMDB (Configuration Management Database)? – A Quick Guide
What is a CMDB? (Configuration Management Database)

What is a CMDB and How Does it Work? A CMDB or Configuration Management Database is your digital filing system,…

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| | Estimated reading time: 5 minutes | assyst Blog
Why You Should Go for Low-code ESM Solutions for a Better Service Experience
Why you should go for low-code ESM solutions for a better service experience

Are you looking to expand enterprise service management (ESM) capabilities in your business? As companies sought solutions to their most…

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| | Estimated reading time: 2 minutes | assyst Blog
GITEX Global: A Showcase of Innovation
GITEX Global: A Showcase of Innovation

Thousands of miles away from the successful IFS Unleashed event, our Middle East team brought the same electrifying energy to…

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| | Estimated reading time: 3 minutes | assyst Blog
IFS Unleashed: A Great Collection of Exciting Moments
IFS Unleashed: A Great Collection of Exciting Moments - banner

After much anticipation, IFS kicked off Unleashed in Miami, Florida – and what a thrilling week it has been!

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| | Estimated reading time: 6 minutes | assyst Blog
9 data security best practices for your business
9 data security best practices for your business

Ensuring data is protected and secured is a given, but actually doing so can be a daunting challenge. As cyberattacks…

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| | Estimated reading time: 13 minutes | assyst Blog
What is IT Incident Management? (Best Practice and Processes)
What is IT Incident Management? (Best Practice and Processes)

IT incident management is an ITSM process that is used to resolve IT service disruptions and get interrupted services up…

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| | Estimated reading time: 4 minutes | assyst Blog
The 7 Guiding Principles of ITIL 4: Think and work holistically
ITSM ITIL 4 The 7 Guiding Principles of ITIL 4: Think and work holistically

The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and…

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| | Estimated reading time: 15 minutes | assyst Blog
What is ITSM? | IT Service Management Explained | ITSM Vs ITIL
What is ITSM? | IT Service Management Explained | ITSM Vs ITIL

ITSM (IT Service Management) refers to the complete process of delivering IT services to end-users, ensuring they align with an…

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