As companies attempt to orchestrate new product-as-a-service business models, adopt circular economy ambitions and rise to increasing customer and employee…
Read MoreFive Significant Field Service Trends for 2023
5 Levers for Achieving Service Excellence and Standout Customer Experiences
We know that delivering excellence in the moment of service is crucial in achieving customer satisfaction, but what exactly goes…
Read MoreCryptocurrency, Bitcoin, Enterprise Resource Planners (ERPs) and Everything in Between
Disclaimer by Author: I am hoping to discuss a general introduction to cryptocurrency, how they differ from ordinary currencies, their…
Read MoreTaming the challenges of facility management
Facilities managers used to be the unsung heroes of an organization. But those days of anonymity are over. Facilities teams…
Read More3 Ways Technology Can Help HR Rebuild the Employee Experience
The employee experience has never mattered more – and the pressure on HR teams to improve it has never been…
Read MoreWant to Attain Happiness? Then Pursue Connectedness and Service – an ESM Perspective
There’s no shortage of research showing if you want to have happy customers you need to have happy employees. It’s…
Read MoreBuilding Trust With Every Moment of Service
Is your tech delivering moments of service that your customers love? Or is it silently destroying your brand reputation just…
Read More6 automation trends you need to know for 2022
2022 will be the year of hyperautomation—organizations using automation tech everywhere they can to shift routine workloads off people and…
Read MoreHow IFS assyst customers are leveraging ESM to gain an unfair advantage
Our customers always tell us that speed and agility are the keys to success. They need to operate and adapt…
Read MoreWithin 10 years, 70% of value created by organizations will be digitally enabled
When Edwin Land, co-founder of Polaroid said, “Someone is going to make your product obsolete. Make sure it’s you,” he…
Read MoreAll you need to know about IFS assyst 11.4
At IFS, we’re incredibly excited to be announcing the latest version of our popular enterprise service management (ESM) platform: IFS assyst. This…
Read MoreIncrease the Productivity of your Service Team Despite the Global Skills Shortage
Faced with what feels like a never-ending global skills shortage, service organizations are turning to technology to counter an ever-shrinking…
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