Asset management has always been an important tool for helping organizations meet revenue, production, and profitability targets. In this digital…
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CMDB best practices: how to successfully implement CMDB in your organization
Maintaining a comprehensive inventory of your IT components can be a challenging task. With technology playing a critical role in…
Read MoreThe Future of Conversational AI – An Inside Look at ChatGPT
As AI technology continues to evolve, it is clear that conversational AI will play an increasingly significant role in our…
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Why is digital transformation so difficult? Digital transformation… the phrase that evokes images of streamlined processes, increased efficiency, and a…
Read MoreHow ESM breaks business silos
Imagine an orchestra where each musician plays their instrument flawlessly but without coordination or synchronization. The result would be a…
Read MoreWhat is risk management in ITIL?
What is risk management? Risk management is a systematic process of identifying, assessing, prioritizing, and mitigating potential risks within an…
Read MoreOsca and IFS assyst at SITS 2023 (The Service Desk and IT Support Show)
One of Europe’s leading exhibitions and conferences for ITSM, service desk, and IT support professionals made a comeback last week…
Read MoreIf You Can Do It for the Joy, You Can Do It Forever!
Confucius said: “Choose a job you love, and you will never have to work a day in your life”. It…
Read MoreTop 5 features to look for in an ESM system
Are you tired of juggling multiple service requests, departments, and vendors, all while trying to maintain a positive customer experience?…
Read MoreOptimize Performance and Lifecycles with Asset Resilience
The digital world has arrived. Forty-eight percent of organizations are now digital, having moved from the act of digitally transforming…
Read MoreHow ESM supports your distributed workforce
Even with the call to return to the office, distributed teams have continued to grow in the past couple of…
Read MoreCustomer Interview: How Konica Minolta plan to transform Field Service Management with IFS
Konica Minolta currently have around two million customers in 150 countries. The company is a leading provider of digital workplace…
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