Use the manufacturing slowdown to prepare for the circular economy with a sustainable approach to manufacturing and reverse logistics The…
Read MoreThe Circular Economy is here are you ready to embrace it?
How to Launch a Service Desk Chatbot
Service Desk Chatbots are gaining traction in organizations that want the economies of scale that autonomous digital interaction can deliver….
Read MoreMultichannel vs Omnichannel Support: What’s the Difference?
What’s the difference between an omnichannel service desk and a multichannel service desk? “Omnichannel” and “multichannel” are often used interchangeably. But…
Read MoreWhy You Need an Omnichannel Service Desk
IT customers’ expectations are influenced by their consumer-life experiences. They expect a range of options for communicating with retailers, service…
Read MoreUnified IT management is the answer to a fragmented IT environment
IT environments are complex and fragmented There is no doubt that organizations today struggle with the complexity of their IT…
Read MoreProviding industry focused inspiration during lockdown: MindFuel virtual event keeps military and defense organizations in touch with key issues
IFS brought together some of the most informed, influential and innovative defense organizations across the globe, to discuss and share…
Read MoreKnowledge Management: Why Integrate Knowledge into Processes?
Great knowledge management doesn’t happen by accident. To succeed, knowledge must become a part of the way people work—by integrating…
Read MoreCoaching, simplicity, and rescued pets: How Challenger Champion William Klotz finds inspiration for digital transformation
In this Challenger Champion blog, we meet ERP Administrator at Omni Speciality Packaging, William Klotz. Conversations about digital transformation usually…
Read MoreWhy defense manufacturers are seeing more prioritized orders under the Defense Production Act
With the recent use of provisions of the Defense Production Act to keep open meat packing plants, we are reminded…
Read MoreTaking our meetings into virtual reality
If there is any positive result of the current Covid-19 pandemic, it’s that it has forced us to revisit and…
Read MoreTaking off after the coronavirus pandemic: How commercial aviation can navigate the recovery phase
The coronavirus pandemic has been a tough and testing time for the commercial aviation industry. As lockdowns begin to ease…
Read MoreOn First Principles: Challenging Tradition to Solve Communal Problems
In the wake of the COVID-19 pandemic, global travel has experienced an unprecedented downturn. With airlines taking the brunt of…
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