New global research by IFS polling over 600 senior decision-makers at large energy companies reveals focused priorities for digital transformation…
Read MoreWhy a third of energy companies seek tighter integration and collaboration
Taking a proactive approach to predictive asset maintenance during the energy transition
With the decentralization of the energy grid and the rise of the energy prosumer, asset management is even more challenging…
Read MoreDoes “Digital Transformation Success Insurance” Exist?
A recent Customer Survey Software infographic from Gartner®1 has caught the attention of many leaders engaged in digital transformation. They…
Read MoreWhat is ITSM? | IT Service Management Explained | ITSM Vs ITIL
ITSM (IT Service Management) refers to the complete process of delivering IT services to end-users, ensuring they align with an…
Read MorePsychology in the Service Desk: Firefighting and Burn-out
For most service desk agents, the average day is unpredictable. The phone can ring at any time, about any type of issue….
Read More3 Ways To Accelerate Incident Management
Incident management is one of the more popularly adopted ITIL practices—with close to 100% of small-to-large organizations doing it in…
Read MoreHow to Quick-Start Proactive Problem Management
No matter how efficient your incident management process, you will always have more incidents than you can handle—until you get…
Read MoreCloud-Native Mindset for Digital Transformation…
Just starting your digital transformation journey? Haven’t heard of Cloud Native? Cloud native capabilities increase your company’s innovation output and…
Read MoreThe Evolving Utility: Keeping pace with market and technology trends
In late May 2022, Gartner released its Market Guide for Mobile Workforce Management Software for Utilities. After spending so many…
Read MoreHow Advanced Service Desk Chatbots Work
A service desk chatbot feeds on data. The more data you feed it, the more it can do—increasing value for…
Read MoreGartner: 6 Smart Steps for ITSM Tool Selection Success
If you’re thinking about buying a new ITSM solution, read Gartner’s insights on the steps to take and aspects…
Read MoreOmnichannel Service Desk Strategy: 3 Things You Need to Know
Part of our Omnichannel ITSM series. Good service desk strategy doesn’t happen by accident. You need to think about how you are…
Read More