Christine LaVoi

IFS Senior Client Manager Christine LaVoi has worked in information technology for more than 25 years, primarily in the field service management space, and is responsible for helping customers succeed with IFS Field Service Manager. She holds a B.S. degree in Business Administration from the University of Wisconsin-La Crosse.

| | 2 minutes | Service
Field Service Buzzwords: Bringing it together

In this series we’ve discussed the service buzzwords I believe deserve the most attention in 2018 and in my last…

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| | 4 minutes | Service
Field Service Buzzwords: ‘Cloud’
Service Buzzword Cloud Header

Previously, we discussed the impact the Internet of Things can have on a service organization. Our final buzzword is key…

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| | 3 minutes | Service
Field Service Buzzwords: ‘Internet of Things’
IoT Header

Previously, we discussed the importance of delivering seamless customer service throughout the entire service lifecycle. In this blog we’ll discuss…

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| | 4 minutes | Service
Field Service Buzzwords: ‘Seamless’

In my last blog I explained the experience outcome economy using a cup of coffee as an example. In this…

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| | 2 minutes | Service
Field Service Buzzwords: A Blog Series
city skyline

It’s an exciting time to be involved in the service industry, but with so many technology buzzwords flying around—artificial intelligence,…

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| | 5 minutes | Business Technology, Mobility, Service, Strategy
Unstick your technician: 3 easy steps to simplify your technician’s life so they’re more productive
mobile applications for field service management

A mobile application that’s configured to your business needs may be exactly what your field technicians need so that they’re…

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| | 4 minutes | Service, Strategy
Don’t mute your customer
field service technicians

How field service technicians can increase customer satisfaction by providing customers with a voice. Don’t be the field engineer who…

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