Keeping customers means staying close to customers. IFS Applications 10 brings three new tools for keeping engagement tight, connected and continuous.
Read MoreCollaborate and engage across the service lifecycle in IFS Applications 10
Collaborez et engagez tout au long du cycle de vie du service avec IFS Applications 10
Keeping customers means staying close to customers. IFS Applications 10 brings three new tools for keeping engagement tight, connected and continuous.
Read MoreService leaders: what kind of risk taker are you?
You’re at a party. A stranger approaches you with a coin held out in the palm of her hand. She…
Read More3 étapes pour une expérience client connectée et des services inégalés
En tant que clients, nous nous sommes habitués à la satisfaction instantanée de nos besoins grâce à l’uber-connectivité. Vous est-il…
Read MoreQ&A: Field service organizations and the need to optimize service models
Field service organizations must optimize their reactive service models today and plan for predictive service models tomorrow. In this Q&A,…
Read MoreThe geo-political landscape, blockchain technology and IT backbone transforming military in-service support
In my first blog on the transformation facing military in-service support, I looked at how next generation defense equipment –…
Read More3 steps to creating a connected customer experience for service success
We as customers have become accustomed to instant gratification, thanks to uber-connectivity. Have you ever ordered something from Amazon and…
Read MoreBattling on three fronts: Military in-service support in 2018
Availability and reliability are key if military forces are to reach their objectives. But to achieve this, military forces and…
Read MoreDoes an increased focus on field service mean you have to rip and replace an ERP system?
There are two central truths when it comes to enterprise resource planning (ERP) software. The first is that it is…
Read MoreAI, digital twins and IoT to drive the service sector toward a data-driven 2018
With an explosive growth in new technologies to gather and use data to optimize service delivery, this will be at…
Read MoreService Catalog Implementation Challenges and How to Avoid Them
In my previous post on Service Catalogs, I outlined why having one is important and what elements should feature in a good one. …
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