Adding artificial intelligence to the contact center is an important decision that involves a significant investment of time money, and…
Read MoreRead the latest IFS blog posts from the Service industries experts at IFS here. These authors understand the issues and challenges you face – read their thoughts from around the world on new technologies and market developments in service management. Learn more about IFS’s expertise in the Service industries.
Ensuring the ROI of Adding Artificial Intelligence
Most Customers Hate AI & Chatbots For This Reason…
There’s no doubt that artificial intelligence is going to be more and more common in customer service and support interactions….
Read MoreThe Self-Service Imperative
With service organizations laser-focused on advancing their Customer Experience (CX) initiatives, self-service is a critical topic. You can’t provide a…
Read MoreElevating field service to new heights with IFS FSM 6
If you believe industry watchers and analysts, the Field Service Management (FSM) market could as much as double over the…
Read MoreAvoiding AI Adoption Mistakes
Many analysts are making predictions on the adoption of artificial intelligence, messaging apps and the convergence of the two in…
Read MoreWhy IFS FSM 6? It’s the field service game changer
At a conference earlier in Q4, I asked the 300+ attendees “are you happy with your service organization and delivery?”…
Read MoreHow to Balance People and Bots in Your Retail Service Experience
One of the greatest stumbling blocks for organizations is the transition from an AI-based interaction to live agent assistance. When…
Read MoreIFS FSM 6: ensuring the quality of our new release!
We’re now just days away from the launch of our latest version of IFS Field Service Management, FSM 6. The…
Read MoreIFS FSM 6: Delivering a superior experience….to everyone!
With the imminent arrival of the latest version of our industry leading field service management solution, IFS FSM 6, I…
Read MoreHow Disconnected Systems Are Destroying the Customer Experience
When asked, most executives would indicate that one of their strategic priorities is to deliver an excellent customer experience (CX)….
Read MoreWelcome to the future of field service
Sarah Nicastro joined IFS in October – here she explains her first major initiative as Field Service Evangelist, the creation…
Read MoreWhy Agent Engagement Hinges on Tool Effectiveness
If organizations want to deliver a great customer experience, it’s important to create a great agent experience. Research consistently indicates…
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