What is IT operations automation? IT operations automation refers to the system that enables the execution of key processes without…
Read MoreWhat is IT Operations Automation and what are its top benefits?
What a Moment of Service™ looks like – IFS is recognized as 2022 Gartner Peer Insights Customer Choice for EAM
The customers have spoken. IFS is thrilled to announce that we have once again been recognized as a Gartner Peer…
Read MoreConfused About the ITIL 4 Service Value Chain?
The Service Value Chain is the operating model for ITIL 4. But what does this really mean? We look at…
Read MoreService Management in IFS Cloud: Service Program Management
Service Program Management provides our customers with an interactive hub to manage all service requests. Providing a seamless user experience…
Read More6 Steps for Consolidating Multiple ITSM Tools
Within 10 years, 70% of value created by organizations will be digitally enabled
When Edwin Land, co-founder of Polaroid said, “Someone is going to make your product obsolete. Make sure it’s you,” he…
Read More3 questions CIOs should be asking their I&O teams…but probably aren’t
In complex IT environments, asking the right questions is the key to discovering and solving challenges and risks—and questions can…
Read MoreWhat is AITSM?
Continuous Improvement and the Importance of a Growth Mindset
If you’re struggling to drive continual service improvement, it may be because there are cultural barriers to overcome.
Read MoreService Management in IFS Cloud: Service Object 360
Service Object 360 is a page designed for call takers, dispatchers, and others to get a comprehensive view of the…
Read MoreFood and Beverage Manufacturing – Turning planning and forecasting to your advantage
In my previous blog I looked at the challenges of planning and forecasting in today’s fast-paced food and beverage manufacturing…
Read MoreService Management in IFS Cloud: Remote Assistance
Remote Assistance provides technicians with instant access to experts who can help them resolve problems they encounter while working in…
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