The future of field services relies on working smarter and an increased focus on employee experience. The field services sector,…
Read MoreHow to Protect Your Moment of Service in the Face of the Skills Gap
Breaking down the siloes: the legacy technology dilemma
No industry is immune from the famous ‘digital transformation’ buzzword, following a period of such intense social and business change….
Read MoreWhy a third of energy companies seek tighter integration and collaboration
New global research by IFS polling over 600 senior decision-makers at large energy companies reveals focused priorities for digital transformation…
Read MoreUtilities: The seismic shift in customer engagement
Historically, utilities equated exemplary customer experiences with delivering a safe and reliable service (electricity, gas, water). Yet as the industry…
Read MoreThe Composable Utility: An agile and profitable business model
This is our fourth and final blog post in the IFS series, where we explore the Market Guide for Mobile…
Read MoreThe Evolving Utility: Keeping pace with market and technology trends
In late May 2022, Gartner released its Market Guide for Mobile Workforce Management Software for Utilities. After spending so many…
Read MoreIFS Unleashed: Why we’re a Sponsor at Miami
For more than two decades, Astra and Canyon Technologies coexisted independently as IFS partners. Last year, the organizations merged, creating…
Read MoreHow to get Budget for Modern ITSM Technology
In the current context, CEOs and CFOs are focused on managing cash flow and are cautious about spending. But at…
Read MoreOmnichannel Service Desk Strategy: 3 Things You Need to Know
Part of our Omnichannel ITSM series. Good service desk strategy doesn’t happen by accident. You need to think about how you are…
Read MoreLegacy vs Cloud ITSM: what’s the difference?
We all know the importance of ITSM in enhancing service delivery and experience for both your internal and external customers….
Read More8 Big IT Service Desk Challenges…and How to Use ITSM to Solve Them
Executive Summary In this digital whitepaper, we look at the challenges service desk managers face and the trends behind them….
Read MoreService Management in IFS Cloud: Service Program Management
Service Program Management provides our customers with an interactive hub to manage all service requests. Providing a seamless user experience…
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