| | Estimated reading time: 5 minutes | assyst Blog
How to Launch a Service Desk Chatbot
How Advanced Service Desk Chatbots Work -banner

Service Desk Chatbots are gaining traction in organizations that want the economies of scale that autonomous digital interaction can deliver….

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| | Estimated reading time: 6 minutes | assyst Blog
Multichannel vs Omnichannel Support: What’s the Difference?
Multichannel vs Omnichannel Support: What's the Difference?

What’s the difference between an omnichannel service desk and a multichannel service desk? “Omnichannel” and “multichannel” are often used interchangeably. But…

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| | Estimated reading time: 3 minutes | assyst Blog
Why You Need an Omnichannel Service Desk
Why You Need an Omnichannel Service Desk

IT customers’ expectations are influenced by their consumer-life experiences. They expect a range of options for communicating with retailers, service…

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| | Estimated reading time: 5 minutes | assyst Blog
The Key to Self-Service Support Adoption
The Key to Self-Service Support Adoption

Winning at Self-Service Support Relies on Knowing What Users Really Want The #1 reason why self-service initiatives fail is lack…

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| | Estimated reading time: 4 minutes | assyst Blog
Service Desk Challenge: Increase IT Customer Satisfaction
How to get Employees to Use and Adopt the Self-Service Portal

This is article 6 in a series of 8. Read article 1 in the series here. The Challenge  The service…

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| | Estimated reading time: 3 minutes | assyst Blog
Service Desk Challenges: Reduce Call Volumes
Service Desk Challenges: Reduce Call Volumes

This is article 2 in a series of 8. Go to number 1 in the series here. The Challenge  A…

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| | Estimated reading time: 5 minutes | assyst Blog
Service Desk Challenges: Find, Keep, and Motivate Your Staff
Service Desk Challenges: Find, Keep, and Motivate Your Staff

This is article number 1 in a series of 8. The Challenge  The quality of your IT customer experience mainly relies on the calibre…

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| | Estimated reading time: 2 minutes | assyst Blog
Why Covid-19 is a “perfect storm” for the service desk
Why Covid-19 is a 'perfect storm' for the service desk

With many employees working at home for the first time, service desks are under pressure to handle an unprecedented spike in…

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| | Estimated reading time: 2 minutes | Customer Engagement, Service
Why Agent Engagement Hinges on Tool Effectiveness
agent engagement

If organizations want to deliver a great customer experience, it’s important to create a great agent experience. Research consistently indicates…

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