What is a CMDB and How Does it Work? A CMDB or Configuration Management Database is your digital filing system,…
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ITSM (IT Service Management) refers to the complete process of delivering IT services to end-users, ensuring they align with an…
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What is IT change management? Change management, or change enablement, is the process that helps you to effectively implement any…
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What is problem management? Problem management is a key ITSM process that identifies and resolves the underlying causes of incidents…
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Information technology permeates every aspect of the business, so leaving it unchecked can be detrimental to an organization’s success. This…
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The IT help desk plays an integral role in establishing ITSM best practices in the organization, as they act as…
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So, you’ve just implemented a new self-service platform for your employees. But so far, it’s only been gathering dust as…
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Good IT service management practice doesn’t just happen. It requires multiple trials and errors to get right and involves a…
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The service desk plays an integral role in IT service management. It’s the single point of contact between the service…
Read More7 Real-World IT Cost-Cutting Mistakes You Need to Avoid
For organizations, eliminating unnecessary costs should be second nature. This applies across all business functions, especially in IT. Savvy CIOs…
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We all know the importance of ITSM in enhancing service delivery and experience for both your internal and external customers….
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What is an IT ticketing system? An IT ticketing system enables IT helpdesk or support teams to easily receive and…
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