Historically, utilities equated exemplary customer experiences with delivering a safe and reliable service (electricity, gas, water). Yet as the industry…
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No matter what industry you work in, continuous learning has become the norm in the workplace due to ever changing…
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One of the most exciting things about attending events like IFS Unleashed is that we all share ideas. No matter…
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A recent Customer Survey Software infographic from Gartner®1 has caught the attention of many leaders engaged in digital transformation. They…
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EPC (Engineering, Procurement, and Construction) companies are responsible for designing and constructing some of the most complex bridges, buildings, energy…
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In a recent webinar IFS’s Kenny Ingram, VP – Construction and Engineering was joined by renowned construction expert Jaimie Johnston…
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This is our fourth and final blog post in the IFS series, where we explore the Market Guide for Mobile…
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IT incident management is an ITSM process that is used to resolve IT service disruptions and get interrupted services up…
Read MoreThe 7 Guiding Principles of ITIL 4: Think and work holistically
The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and…
Read MoreWhat is IT change management? | The importance of the IT change management process
What is IT change management? Change management, or change enablement, is the process that helps you to effectively implement any…
Read MoreHow Low-code Development Is Changing the Software Industry
Today, with the introduction of low-code development solutions, it has changed the way in which companies and developers work. Low…
Read MoreWhat is IT Asset Management? (ITAM)
IT Asset Management (ITAM) is the process of overseeing the complete lifecycle of an organization’s IT assets. IT Asset Management…
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