A recent Forrester research study pointed out that organizations leading in customer experience outshined laggards by a significant margin in…
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Tom DeVroy has over 30 years of experience in high tech service operations including work with hardware, software and consulting firms, as well as premier global service organizations like Ericsson, DHL, Xerox, and Ingenico. He holds a degree in business administration from the University of Wisconsin-Parkside.
Logistics operations: When and how to get into reverse
The simple act of returning products, parts and subcomponents back into inventory involves multiple steps and business entities—from the customer…
Read MoreHow customer service is being digitally transformed
A recent study conducted by WBR indicates that the service industry is at an inflection point. Over the next 24…
Read MoreTaking IoT on the Voyage of Discovery: unlocking the real value in Field Service
We are seeing the growing demand to integrate connected devices for field service operations. In a recent study by IFS,…
Read MoreNamed Field Service Management Leader by Gartner since 2014
IFS focuses on helping organizations deliver service excellence. Gartner Report: 2016 Magic Quadrant for Field Service Management IFS is proud…
Read MoreA quick view into the reverse logistics marketplace
There is no one model that defines the reverse logistics marketplace. After attending a couple of conferences regarding reverse logistics,…
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