Ten years from now, will the equipment be contacting the engineers’ devices directly? In 1991 a national service manager with…Read More
Larry Laux is Senior Vice President at IFS North America, where he is responsible for growing the company’s footprint in the field service management software industry. He came to IFS as the CEO of Metrix, the leading field service management software vendor IFS acquired in 2012. He holds an MBA from the University of Wisconsin-Milwaukee and a B.A. in Physics and Mathematics from Ripon College.
I’ve been around the service industry a long time, over 25 years. I have been able to see hundreds of…Read More
Some of the problems in service are profound, some are trivial. Some can be attacked in a fun way. Several…Read More
Having been in the business of providing software for service organizations for 25 years, I would say that all service…Read More