| | Estimated reading time: 7 minutes | Brand, Corporate Social Responsibility
IFS 1333 Bikeathon sponsorship – LetsTALK

What? IFS is one of the major sponsors at the 1333Bikethon 2021 in Sri Lanka. The aim of the 1333Bikeathon…

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| | Estimated reading time: 7 minutes | Energy, Utilities & Resources
Future Face of the 21st Century Utility
IFS for Utilities

Utilities rely on technology to increase operational efficiencies and cost-savings. But innovation is also critical in how we respond to…

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| | Estimated reading time: 8 minutes | Business Agility, Manufacturing, Sustainability
How important are the new right to repair rulings? 

How big a problem is electronic waste? Well, according to a United Nations global report, in 2019, a whopping US $57 billion worth of high-value, recoverable materials such as gold,…

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| | Estimated reading time: 4 minutes | Energy, Utilities & Resources
Situational Awareness for Real-time Readiness

Utilities rely on mobile workers and fleet vehicles to manage and respond to various activities in the field. From service…

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| | Estimated reading time: 5 minutes | Business Agility, Business Technology, Cloud, Customer, Customer Engagement, Digital Transformation, IFS Cloud, Moment of Service, Research, Service, Service Management
51 Percent of Companies have Re-engineered Processes for Better Customer Experiences
customer experience

New survey data suggests that only enterprise software optimized to deliver, not units, not revenue, but the inflection points that matter to…

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| | Estimated reading time: 4 minutes | Business Agility, Business Technology, Cloud, Customer, Customer Engagement, Digital Transformation, Moment of Service, Research
58 Percent of Consumers Share Poor Experiences with their Network

The ramifications for companies that fail at the moment of service are significant. A quarter of consumers say they would abandon a brand after just one…

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| | Estimated reading time: 5 minutes | Business Technology, Cloud, Customer, Digital Transformation, Moment of Service, Research, Service
18 Percent of Businesses ‘Too Busy’ to Report Issues in their Value Chain

Despite sizeable investments in customer experience evaluations such as Net Promoter Scores (NPS), reviews, satisfaction ratings and surveys, companies are neglecting to…

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| | Estimated reading time: 4 minutes | Business Agility, Business Technology, Cloud, Digital Transformation, IFS Cloud
How to future-proof your integration strategy

Customers implementing an ERP solution must also carefully consider their integration and data management strategy. Moritz Roedel, Chief Technology Officer…

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| | Estimated reading time: 6 minutes | Business Agility, Business Technology, Customer, Customer Engagement, Digital Transformation, Moment of Service, Research, Service, Supply Chain
90 percent of Companies in the Process of re-engineering their Business 

A huge 90 percent of companies have already or are in the process of reengineering their businesses in the past year to deliver better moments of service. Yet many are…

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| | Estimated reading time: 3 minutes | Business Technology, Cloud, Customer, Customer Engagement, Digital Transformation
Understanding New Business Models And Opportunities In The Wake Of Covid-19

March of last year saw us publish the findings of a major study that, among other things, touched on the…

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| | Estimated reading time: 5 minutes | Energy, Utilities & Resources
Three Technologies Transforming Global Ports and Terminals
Ports and Terminals

It is estimated that a typical containerized cargo shipment has 30 parties involved in its journey and passes through at…

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| | Estimated reading time: 5 minutes | Energy, Utilities & Resources, Service, Transform Your Business
Tech Trends for Utilities: Our Reality is Now a Merged Reality
Remote Assistance Helps Service Delivery

We are seeing unprecedented change across the industry. The addition of a global pandemic layered on top of increasing natural…

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