What is IT change management? Change management, or change enablement, is the process that helps you to effectively implement any…
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What is IT Asset Management? (ITAM)
IT Asset Management (ITAM) is the process of overseeing the complete lifecycle of an organization’s IT assets. IT Asset Management…
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Peer support is happening in your organization. It’s happening in every organization. Yet research firm Gartner Inc. say only 1%-5%…
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Incident management is one of the more popularly adopted ITIL practices—with close to 100% of small-to-large organizations doing it in…
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No matter how efficient your incident management process, you will always have more incidents than you can handle—until you get…
Read MoreInteractive Tools Are Significantly Improving Field Service Outcomes
A recent report sponsored by IFS found that field service leaders are seeing notable KPI improvements thanks to their interactive…
Read MoreITSM HACK #4: 7 deadly sins of IT Governance
Information technology permeates every aspect of the business, so leaving it unchecked can be detrimental to an organization’s success. This…
Read MoreThe Resilient Utility: Managing operational risks and workforce limitations
This blog series by IFS explores the 2022 Gartner Market Guide for Mobile Workforce Management Software for Utilities (published by…
Read MoreThe Intelligent Utility: Empowering field workers, optimizing productivity
Next up in our blog series exploring the 2022 Gartner® Market Guide for Mobile Workforce Management Software for Utilities (released…
Read MoreThe beginning of an end-to-end service industry
A successful business is always looking to enhance how it delivers services, both to its customers and workforce alike. But…
Read MoreThe Evolving Utility: Keeping pace with market and technology trends
In late May 2022, Gartner released its Market Guide for Mobile Workforce Management Software for Utilities. After spending so many…
Read More7 Real-World IT Cost-Cutting Mistakes You Need to Avoid
For organizations, eliminating unnecessary costs should be second nature. This applies across all business functions, especially in IT. Savvy CIOs…
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