After much anticipation, IFS kicked off Unleashed in Miami, Florida – and what a thrilling week it has been!
Read MoreIFS Unleashed: A Great Collection of Exciting Moments
IFS Unleashed: Why we’re a Sponsor at Miami
An IFS partner for 15 years, RutterKey Solutions is a Platinum Sponsor of IFS Unleashed this October. Bruce Mortimer, CEO…
Read MoreIFS Unleashed: Why we’re a Sponsor at Miami
Appointed as the solus integration partner for IFS early in 2020, Boomi has now completed some 100 IFS integration projects…
Read MoreArcwide & IFS Unleashed: why we’re a Sponsor at Miami
Arcwide, a new joint venture uniting the professional business services expertise of BearingPoint with the cutting-edge cloud technology of IFS,…
Read MoreWhat is ITOM (IT operations management)? | ITOM explained | ITOM vs ITSM vs ITAM
What is IT operations management (ITOM)? IT operations management (ITOM) is a set of processes responsible for building, managing, and…
Read MoreThe 7 Guiding Principles of ITIL 4: Think and work holistically
The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and…
Read MoreWhat is IT change management? | The importance of the IT change management process
What is IT change management? Change management, or change enablement, is the process that helps you to effectively implement any…
Read MoreDigital maintenance initiatives that will help airlines and MROs accelerate to new heights
From travel restrictions and remote working to complete lockdowns—the aviation industry has faced its fair share of economic challenges in…
Read More3 Reasons Why Knowledge Management Fails
What’s Wrong with the First Call Resolution Metric?
For many service desks, First Call Resolution (FCR) is the “holy grail” of metrics, but should it be? Like any…
Read MoreWhat is problem management? | Problem management explained and best practices
What is problem management? Problem management is a key ITSM process that identifies and resolves the underlying causes of incidents…
Read MoreInteractive Tools Are Significantly Improving Field Service Outcomes
A recent report sponsored by IFS found that field service leaders are seeing notable KPI improvements thanks to their interactive…
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