IFS Vice President of Construction, Engineering and Infrastructure, Kenny Ingram, shares four tips for optimizing an engineering consultancy business. These…
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Multichannel vs Omnichannel Support: What’s the Difference?
What’s the difference between an omnichannel service desk and a multichannel service desk? “Omnichannel” and “multichannel” are often used interchangeably. But…
Read MoreWhy You Need an Omnichannel Service Desk
IT customers’ expectations are influenced by their consumer-life experiences. They expect a range of options for communicating with retailers, service…
Read MoreUnified IT management is the answer to a fragmented IT environment
IT environments are complex and fragmented There is no doubt that organizations today struggle with the complexity of their IT…
Read MoreGartner’s 2020 Magic Quadrant for Field Service Management Reminds Us Why Service is So Important
Tom Paquin reminds us why service is so important and what IFS’s position as Leader in the 2020 Gartner Magic…
Read MoreAlfa Laval Drives Service Excellence with Remote Assistance
Alfa Laval is a Swedish company founded in 1883 that is a world leader within the key technology areas of…
Read MoreThe Key to Self-Service Support Adoption
Winning at Self-Service Support Relies on Knowing What Users Really Want The #1 reason why self-service initiatives fail is lack…
Read MoreService Desk Challenges: Find, Keep, and Motivate Your Staff
This is article number 1 in a series of 8. The Challenge The quality of your IT customer experience mainly relies on the calibre…
Read More6 Ways Automation and AI are Transforming Service Desks
How to use an economic downturn to leapfrog your competitors
During any economic slowdown, there are select executive teams smart and visionary enough to use their excess capacity to prepare…
Read More3 ‘Can’t Miss’ Webinars – April 2020 List
Don’t miss out on your chance to experience the world of enterprise software by registering to join an upcoming, live…
Read MoreA Look at Field Service in 2020
Field service is evolving enormously in recent years and technology and customer expectations will continue to advance just as quickly….
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