IFS is a company that encourages and promotes creativity and innovation. The more brains that are involved the greater the creativity, so by sharing ideas and inspiration creativity flourishes. Learn more about why IFS values creativity and innovation.

| | 4 minutes | Creativity & Innovation, Digital Transformation, Service
How customer service is being digitally transformed
City Header

A recent study conducted by WBR indicates that the service industry is at an inflection point. Over the next 24…

Read More
| | 3 minutes | Creativity & Innovation, Service
Can an AI chatbot deliver great customer service?
AI Header

Customer service is a people-focused business, and according to the Harvard Business Review, there are elements of service that are…

Read More
| | 3 minutes | Creativity & Innovation, Digital Transformation, Service
Taking IoT on the Voyage of Discovery: unlocking the real value in Field Service
Data Analysis Image

We are seeing the growing demand to integrate connected devices for field service operations. In a recent study by IFS,…

Read More
| | 5 minutes | Creativity & Innovation, Digital Transformation, Manufacturing, Process Manufacturing
Smart Factories – The theory of constraints reborn?

Over the years there have been many paradigms that claim to optimize production and save the world—bottleneck, forward and backward,…

Read More
| | 4 minutes | Automotive, Creativity & Innovation, Digital Transformation
Predictive maintenance – moving from relevant to essential in the automotive industry
Worker performing test on machinery

The penalties for poor maintenance can be high—in energy production, loss of revenue and component costs, as well as fines…

Read More
| | 3 minutes | Aerospace & Defense, Creativity & Innovation
See it, hear it, feel it – Augmented Reality hits A&D Maintenance
Aircraft maintenance workers servicing airplane engine

Augmented and virtual reality seem to have existed as buzzwords in lots of industries over recent years—but real-life business use…

Read More
| | 3 minutes | Creativity & Innovation
Smart IoT? Sensors can fail too

We’ve all heard the promises of efficiency improvements and digital transformation made possible by adopting internet of things (IoT) technologies….

Read More
| | 4 minutes | Creativity & Innovation, Digital Transformation, Manufacturing, Transform Your Business
Era of the Smart Factory: How can manufacturers get to the future quicker?

Businesses are constantly told they will go broke if they do not digitally transform and quickly, but for manufacturers it’s…

Read More
| | 4 minutes | Business Technology, Creativity & Innovation
From Acetate to Artificial Intelligence

Predictions vary about when emergent technologies will become a reality. Can taking a look at the past provide insight into…

Read More
| | 6 minutes | Business Technology, Creativity & Innovation, IFS Labs
3 AI investments IFS is focusing on
3 AI investments IFS is focusing on

Artificial Intelligence (AI) is such a big topic, and so many different possibilities exist, that you should focus on those…

Read More
| | 6 minutes | Business Technology, Creativity & Innovation, Service
How new technology and AI can control rising maintenance costs
Mining Maintenance Costs

Activity in Australia’s mining sector is accelerating, auguring well for exports and the broader economy, according to economic forecaster and…

Read More
| | 3 minutes | Business Technology, Creativity & Innovation, Manufacturing
Will manufacturers ride the servitization wave to greater profitability?
Will manufacturers ride the servitization wave to greater profitability?

The servitization megatrend is upon us. Product-driven companies are adding services revenue streams and business models, usually to augment but…

Read More