A service desk chatbot feeds on data. The more data you feed it, the more it can do—increasing value for…
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If you’re thinking about buying a new ITSM solution, read Gartner’s insights on the steps to take and aspects…
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Part of our Omnichannel ITSM series. Good service desk strategy doesn’t happen by accident. You need to think about how you are…
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We all know the importance of ITSM in enhancing service delivery and experience for both your internal and external customers….
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What is an IT ticketing system? An IT ticketing system enables IT helpdesk or support teams to easily receive and…
Read MoreWhat is IT Governance (ITG) and why does it matter?
What is IT Governance? IT governance (ITG) is the process of managing and controlling key IT capability decisions to improve…
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What is IT operations automation? IT operations automation refers to the system that enables the execution of key processes without…
Read More8 Big IT Service Desk Challenges…and How to Use ITSM to Solve Them
Executive Summary In this digital whitepaper, we look at the challenges service desk managers face and the trends behind them….
Read MoreWhat is Enterprise Service Management (ESM)?
Enterprise Service Management is about applying a service-oriented business model to the way your organization works internally. It is an operational…
Read MoreConfused About the ITIL 4 Service Value Chain?
The Service Value Chain is the operating model for ITIL 4. But what does this really mean? We look at…
Read More6 Steps for Consolidating Multiple ITSM Tools
