de-fossilize your business

by   |    |   6 minutes  |  in Service Management

What do you think about when we talk about fossils? Dinosaur bones? A footprint in a rock? Something frozen in time, rigid, no flexibility; a shadow of the past? While fossils are cool in a museum, they are mostly of plants and animals that are extinct. No one wants to be a fossil, right? Yet…

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service

by   |    |   2 minutes  |  in Service Management

During my time as an independent analyst covering field service, I had the opportunity to speak with countless service practitioners about their struggles and successes with service technologies. In doing so, it became increasingly clear that service done well contributes to revenue growth. Proving that in practice was easy, at least in the abstract—I could…

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service

by   |    |   6 minutes  |  in Events, Service Management

While many organizations already provide their customers with services, they’ve missing out on the opportunity to generate sizable additional service revenue. This can be achieved by deepening the range of the services companies currently offer their customers as well as by leveraging customer data to add productized services and outcome-based services into the mix. This…

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IFS helps Spencer Technologies

by   |    |   1 minute  |  in Service Management

Spencer Technologies offers end-to-end service support for its retail clients, from setup, to service, to teardown. They do so by managing the retail customers’ inventory of assets and technology, deploying, servicing, and repairing where appropriate. Check out the video to see how Spencer is using IFS to make service a competitive differentiator for their business….

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spotlight on service

by   |    |   3 minutes  |  in Service Management

I’m sure by now that you’ve heard the news that Salesforce acquired Click Software for $1.35 billion. This seems to usher in the “age of field service” where larger software companies are beginning to make bigger ticket purchases in FSM. It is great news for the industry and follows the path that other line of…

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IFS World Conference 2019

by   |    |   2 minutes  |  in Events

This October, IFS will once again showcase its broad and powerful technology portfolio and vision for Enterprise Resource Planning, Enterprise Asset Management, and Field Service Management. With that comes insight from thought leaders, IFS executives, and the best-in-class companies who are using IFS solutions to challenge the status quo. You may be wondering what’s in…

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Makino IoT

by   |    |   4 minutes  |  in Service Management

Makino is a globally recognized company that produces metal-cutting and EDM machines. Like many product manufacturers, Makino is looking for new ways to differentiate itself through service. As such, the company is incorporating IoT, AI, and ML into its operations to enable the shift from reactive to predictive service. “This is a critical shift for…

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TDC's Mission

by   |    |   5 minutes  |  in Service Management

For 130 years, the TDC Group has been delivering innovative communications solutions that link Danes more closely together. Brands in TDC Group include YouSee, Telmore, Fullrate, Blockbuster, Dansk Kabel TV, CubeIO, Get and TDC Erhverv. TDC Group is working toward a vision it refers to as ‘Digital Denmark,’ in which the company is committed countrywide…

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Field Service Used To Be Easy

by   |    |   5 minutes  |  in Service Management

Founded in 1972, Spencer Technologies has grown to become a global company with more than 500 employees and 200 technicians throughout the United States, Canada, Mexico and Europe. The company provides project management and technology services to support retail stores and multi-site organizations. I had the honor of interviewing Rudy Goedhart, Business Intelligence Director at…

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Managing the March Towards Zero Touch Service

by   |    |   6 minutes  |  in Service Management, Strategy, Transform Your Business

A few weeks ago, Gartner released its 2019 Magic Quadrant for Field Service Management, and for the fourth consecutive time, IFS has been named a Leader. This is always an honor of course, though for us, it’s no surprise. At IFS, we understand service, and the complexity and flexibility required to deliver for our customers….

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