| | Estimated reading time: 7 minutes | Customer, Customer Engagement, Field Service Management, Industry Predictions, Service, Sustainability
Five Significant Field Service Trends for 2023

As companies attempt to orchestrate new product-as-a-service business models, adopt circular economy ambitions and rise to increasing customer and employee…

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| | Estimated reading time: 11 minutes | Digital Transformation, Industry Predictions, Service
IFS Predictions 2023: Telecom Industry

Markus Persson, Global Industry Director for Telecom at IFS, shares his insights for the sector through 2023 and beyond… PREDICTION…

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| | Estimated reading time: 6 minutes | Digital Transformation, Service, Service Management
Expert Insight: The key drivers of innovation and transformation in telecoms

Rising customer expectations, shifting business models and disruptive competitors have made service a key component and differentiator for future success…

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| | Estimated reading time: 5 minutes | Customer Experience, Digital Transformation, Field Service Management, Service
How to Protect Your Moment of Service in the Face of the Skills Gap

The future of field services relies on working smarter and an increased focus on employee experience. The field services sector,…

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| | Estimated reading time: 5 minutes | Digital Transformation, IFSCloud, Service
Breaking down the siloes: the legacy technology dilemma

No industry is immune from the famous ‘digital transformation’ buzzword, following a period of such intense social and business change….

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| | Estimated reading time: 4 minutes | Moment of Service, Service Management
Interactive Tools Are Significantly Improving Field Service Outcomes

A recent report sponsored by IFS found that field service leaders are seeing notable KPI improvements thanks to their interactive…

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| | Estimated reading time: 4 minutes | Product and Innovation, Service
The Power of Community: Lessons Learned on the Future of Field Service 2022 Live Tour

Future of Field Service provides leaders across industries, and spanning geographies, both information and inspiration on how to differentiate their…

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| | Estimated reading time: 4 minutes | Customer, Customer Engagement, Just For Fun, Moment of Service
Creating a masterpiece: Q&A with IFS Champion Mohsin Al-Ruqaishi

IFS Champions are individuals that work within our customer organizations, making change and delivering great moments of service at their…

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| | Estimated reading time: 4 minutes | Service, Service Management
Increase the Productivity of your Service Team Despite the Global Skills Shortage
IFS Field Service Management

Faced with what feels like a never-ending global skills shortage, service organizations are turning to technology to counter an ever-shrinking…

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| | Estimated reading time: 5 minutes | Business Agility, Business Technology, Energy, Utilities & Resources, IFS Cloud, Moment of Service
Telecoms & Technology: Greater efficiencies and a better customer experience

The pace of innovation for telecoms is genuinely staggering. Just 40 years ago, we launched 1G to support our big,…

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| | Estimated reading time: 7 minutes | Business Technology, Energy, Utilities & Resources
TELECOMMUNICATIONS AND 5G: FOUR SECTOR PREDICTIONS FOR 2022

As the world embraces, and expects, smart connected devices, the telecommunications sector is under ever more pressure to deliver fast,…

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| | Estimated reading time: 6 minutes | Business Agility, Business Technology, Cloud, Customer Engagement, IFS Cloud, Moment of Service
Cimcorp’s IT Strategy for Working Smarter with IFS Cloud

Cimcorp Group is a manufacturer and integrator of intralogistics automation whose intelligent solutions have brought peace of mind to warehouses…

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