| | Estimated reading time: 4 minutes | Customer, Customer Engagement, Just For Fun, Moment of Service
Creating a masterpiece: Q&A with IFS Champion Mohsin Al-Ruqaishi

IFS Champions are individuals that work within our customer organizations, making change and delivering great moments of service at their…

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| | Estimated reading time: 4 minutes | Service, Service Management
Increase the Productivity of your Service Team Despite the Global Skills Shortage
IFS Field Service Management

Faced with what feels like a never-ending global skills shortage, service organizations are turning to technology to counter an ever-shrinking…

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| | Estimated reading time: 5 minutes | Business Agility, Business Technology, Energy, Utilities & Resources, IFS Cloud, Moment of Service
Telecoms & Technology: Greater efficiencies and a better customer experience

The pace of innovation for telecoms is genuinely staggering. Just 40 years ago, we launched 1G to support our big,…

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| | Estimated reading time: 7 minutes | Business Technology, Energy, Utilities & Resources
TELECOMMUNICATIONS AND 5G: FOUR SECTOR PREDICTIONS FOR 2022

As the world embraces, and expects, smart connected devices, the telecommunications sector is under ever more pressure to deliver fast,…

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| | Estimated reading time: 6 minutes | Business Agility, Business Technology, Cloud, Customer Engagement, IFS Cloud, Moment of Service
Cimcorp’s IT Strategy for Working Smarter with IFS Cloud

Cimcorp Group is a manufacturer and integrator of intralogistics automation whose intelligent solutions have brought peace of mind to warehouses…

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| | Estimated reading time: 5 minutes | Business Agility, Business Technology, Cloud, Energy, Utilities & Resources, Moment of Service, Partner
CONNECTING EXPERIENCES AND DELIVERING THE MOMENT OF SERVICE™ FOR A CONNECTED WORLD 

Now more than ever, we see a significant shift in the operating models across organizations, mainly when delivering service and…

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| | Estimated reading time: 7 minutes | Cloud, Digital Transformation, Manufacturing, Moment of Service, Service, Technologie
Optimized service through transformative orchestration

Increasingly, manufacturers are looking to deliver superior service offers to differentiate their brands, increase margins and secure customer loyalty. As…

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| | Estimated reading time: 7 minutes | Business Agility, Business Technology, Cloud, Construction and Contracting, Digital Transformation, Engineering, Construction & Infrastructure, Moment of Service
Construction & Engineering Industry Predictions 2022: It’s about Servitization!

Prediction 1:  The number of construction companies that deliver service and maintenance to increase to 50% by 2025. (Contractors need…

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| | Estimated reading time: 6 minutes | Brand, Customer
IFS Customer Success team blog: Nicolas Bergeron 

IFS Customer Success Services all start and end with one key element: a global team of committed professionals. Nicolas Bergeron, Global Senior Director for IFS…

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| | Estimated reading time: 3 minutes | Business Agility, Moment of Service, Service, Service Management
IFS Named a Leader for Sixth Consecutive Time in 2021 Gartner® Magic Quadrant™ for Field Service Management

Gartner has named IFS a Leader in the Magic Quadrant for Field Service Management with IFS positioned furthest in completeness…

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| | Estimated reading time: 6 minutes | Business Agility, Business Technology, Customer, Customer Engagement, Digital Transformation, Moment of Service, Research, Service, Supply Chain
90 percent of Companies in the Process of re-engineering their Business 

A huge 90 percent of companies have already or are in the process of reengineering their businesses in the past year to deliver better moments of service. Yet many are…

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| | Estimated reading time: 5 minutes | Energy, Utilities & Resources, Service, Transform Your Business
Tech Trends for Utilities: Our Reality is Now a Merged Reality
Remote Assistance Helps Service Delivery

We are seeing unprecedented change across the industry. The addition of a global pandemic layered on top of increasing natural…

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