digital field service management

by   |    |   4 minutes  |  in Digital Transformation, Service, Transform Your Business

Does your company want to… Manage the technicians and engineers you send out on service calls more efficiently so you can expand your customer base? Ensure you earn consumers’ repeat business by improving customer service and establishing yourself as a leader in your industry? Cut your operating costs and see a healthier, more profitable bottom…

Read more

Service in Telecommunications

by   |    |   5 minutes  |  in Energy, Utilities & Resources, Service

Companies that have traditionally maintained transactional relationships with their customer have spent the last decade or so espousing the importance of customer centricity. There have been a variety of permutations of this through different sectors, but it’s been particularly interesting to see the way that telecommunications providers have sought to position themselves in the eyes…

Read more

2020 Service Predictions

by   |    |   8 minutes  |  in Service

Field service is evolving enormously in recent years and technology and customer expectations will continue to advance just as quickly. Twenty years ago, field service may have been centered on break-fix repair, but the velocity now is towards long-term, contractual arrangements that are more satisfying for the customer and more lucrative for the service provider….

Read more

Technology in the Service Industry

by   |    |   4 minutes  |  in Service

Service is part of an $18 billion massive global industry where technology is the spark and people are the glue.  We are the customer experience economy with data the next currency, but it is what people spend on services that drive our economies.  And it is the consumers who are increasingly demanding more – and…

Read more

Santa's Impossible Mission

by   |    |   2 minutes  |  in Creativity & Innovation, Service

Every year, Santa embarks on an impossible mission! There’s nothing more challenging than delivering presents to all the children of the world in a single night, and even Santa could use a little technological backup. Fortunately for Santa, IFS is built for the challengers! IFS offers industry-leading planning and scheduling optimization, so charting the most…

Read more

de-fossilize your business

by   |    |   6 minutes  |  in Service

What do you think about when we talk about fossils? Dinosaur bones? A footprint in a rock? Something frozen in time, rigid, no flexibility; a shadow of the past? While fossils are cool in a museum, they are mostly of plants and animals that are extinct. No one wants to be a fossil, right? Yet…

Read more


by   |    |   2 minutes  |  in Service

During my time as an independent analyst covering field service, I had the opportunity to speak with countless service practitioners about their struggles and successes with service technologies. In doing so, it became increasingly clear that service done well contributes to revenue growth. Proving that in practice was easy, at least in the abstract—I could…

Read more


by   |    |   6 minutes  |  in Events, Service

While many organizations already provide their customers with services, they’ve missing out on the opportunity to generate sizable additional service revenue. This can be achieved by deepening the range of the services companies currently offer their customers as well as by leveraging customer data to add productized services and outcome-based services into the mix. This…

Read more

IFS helps Spencer Technologies

by   |    |   1 minute  |  in Service

Spencer Technologies offers end-to-end service support for its retail clients, from setup, to service, to teardown. They do so by managing the retail customers’ inventory of assets and technology, deploying, servicing, and repairing where appropriate. Check out the video to see how Spencer is using IFS to make service a competitive differentiator for their business….

Read more

spotlight on service

by   |    |   3 minutes  |  in Service

I’m sure by now that you’ve heard the news that Salesforce acquired Click Software for $1.35 billion. This seems to usher in the “age of field service” where larger software companies are beginning to make bigger ticket purchases in FSM. It is great news for the industry and follows the path that other line of…

Read more