Technology in the Service Industry

by   |    |   4 minutes  |  in Service Management

Service is part of an $18 billion massive global industry where technology is the spark and people are the glue.  We are the customer experience economy with data the next currency, but it is what people spend on services that drive our economies.  And it is the consumers who are increasingly demanding more – and…

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Santa's Impossible Mission

by   |    |   2 minutes  |  in Creativity & Innovation, Service Management

Every year, Santa embarks on an impossible mission! There’s nothing more challenging than delivering presents to all the children of the world in a single night, and even Santa could use a little technological backup. Fortunately for Santa, IFS is built for the challengers! IFS offers industry-leading planning and scheduling optimization, so charting the most…

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de-fossilize your business

by   |    |   6 minutes  |  in Service Management

What do you think about when we talk about fossils? Dinosaur bones? A footprint in a rock? Something frozen in time, rigid, no flexibility; a shadow of the past? While fossils are cool in a museum, they are mostly of plants and animals that are extinct. No one wants to be a fossil, right? Yet…

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service

by   |    |   2 minutes  |  in Service Management

During my time as an independent analyst covering field service, I had the opportunity to speak with countless service practitioners about their struggles and successes with service technologies. In doing so, it became increasingly clear that service done well contributes to revenue growth. Proving that in practice was easy, at least in the abstract—I could…

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service

by   |    |   6 minutes  |  in Events, Service Management

While many organizations already provide their customers with services, they’ve missing out on the opportunity to generate sizable additional service revenue. This can be achieved by deepening the range of the services companies currently offer their customers as well as by leveraging customer data to add productized services and outcome-based services into the mix. This…

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IFS helps Spencer Technologies

by   |    |   1 minute  |  in Service Management

Spencer Technologies offers end-to-end service support for its retail clients, from setup, to service, to teardown. They do so by managing the retail customers’ inventory of assets and technology, deploying, servicing, and repairing where appropriate. Check out the video to see how Spencer is using IFS to make service a competitive differentiator for their business….

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spotlight on service

by   |    |   3 minutes  |  in Service Management

I’m sure by now that you’ve heard the news that Salesforce acquired Click Software for $1.35 billion. This seems to usher in the “age of field service” where larger software companies are beginning to make bigger ticket purchases in FSM. It is great news for the industry and follows the path that other line of…

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IFS World Conference 2019

by   |    |   2 minutes  |  in Events

This October, IFS will once again showcase its broad and powerful technology portfolio and vision for Enterprise Resource Planning, Enterprise Asset Management, and Field Service Management. With that comes insight from thought leaders, IFS executives, and the best-in-class companies who are using IFS solutions to challenge the status quo. You may be wondering what’s in…

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Makino

by   |    |   4 minutes  |  in Service Management

Makino is a globally recognized company that produces metal-cutting and EDM machines. Like many product manufacturers, Makino is looking for new ways to differentiate itself through service. As such, the company is incorporating IoT, AI, and ML into its operations to enable the shift from reactive to predictive service. “This is a critical shift for…

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