| | Estimated reading time: 5 minutes | Aerospace & Defense, Service
OEMs vs MROs: 3 key differentiators for independent commercial aviation service providers
OEM aircraft

The global aviation market may have just experienced its most profitable period ever. Yet, with mega airline mergers and acquisitions…

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| | Estimated reading time: 6 minutes | Business Technology, Creativity & Innovation, IFS Labs
3 AI investments IFS is focusing on
3 AI investments IFS is focusing on

Artificial Intelligence (AI) is such a big topic, and so many different possibilities exist, that you should focus on those…

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| | Estimated reading time: 5 minutes | Agilité d'entreprise, Créativité & Innovation, IFS Applications, Service Management
La servicisation, le modèle à suivre pour tirer son épingle du jeu dans un contexte concurrentiel
La servicisation, le modèle pour tirer son épingle du jeu dans un contexte concurrentiel

A l’heure où la concurrence est de plus en plus forte et internationale, il est devenu plus indispensable que jamais…

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| | Estimated reading time: 3 minutes | Events, Service
IFS Field Service Management upgrade best practices: Eickhoff customer story
IFS Field Service Management upgrade best practices: Eickhoff customer story

Imagine trying to manage one-of-a-kind mining machinery miles underground, and wind turbine on hillsides or in the sea. Imagine an inventory of over 56 million parts. Well, IFS FSM managed it, and now Eickhoff are upgrading to FSM 5.7.

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| | Estimated reading time: 8 minutes | Asset Intensive, Business Technology, Creativity & Innovation, Oil & Gas, Service, Strategy
Digital investments are key to the recovery of the mining industry
Digital investments are key to the recovery of the mining industry

Digital investments, new business models, digital twins and IoT empower mining companies to leverage industry recovery. After a tough couple…

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| | Estimated reading time: 7 minutes | Business Technology, Creativity & Innovation, Digital Transformation, Research, Service, Strategy
Q&A: Field service organizations and the need to optimize service models
Q&A: Field service organizations and the need to optimize service models

Field service organizations must optimize their reactive service models today and plan for predictive service models tomorrow. In this Q&A,…

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| | Estimated reading time: 4 minutes | Business Technology, Research, Service, Strategy
3 steps to creating a connected customer experience for service success
Harmoniser l’expérience de service pour répondre aux nouvelles attentes des clients.

We as customers have become accustomed to instant gratification, thanks to uber-connectivity. Have you ever ordered something from Amazon and…

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| | Estimated reading time: 6 minutes | Business Technology, Creativity & Innovation, Oil & Gas, Research, Strategy
Digital investments and new business models empower oil & gas companies to leverage industry recovery in 2018
2018 tendances pétrole et gaz

Many oil and gas companies experienced a tough couple of years recently, as oil prices plummeted to record-low levels. The…

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| | Estimated reading time: 6 minutes | Business Technology, Creativity & Innovation, Research, Service, Strategy
AI, digital twins and IoT to drive the service sector toward a data-driven 2018
2018 service industry trends

With an explosive growth in new technologies to gather and use data to optimize service delivery, this will be at…

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| | Estimated reading time: 4 minutes | Business Technology, Creativity & Innovation, Digital Transformation, Research, Service, Strategy
When digital transformation and customer expectation collide: the field service predicament
Leveraging digital transformation to improve customer service

Can service organizations leverage digital transformation to improve customer service and exceed expectations? Servitization. Uberization. Driverless cars. Drones. Digital transformation…

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| | Estimated reading time: 3 minutes | Asset Intensive, Business Technology, Creativity & Innovation, Digital Transformation, Manufacturing, Research, Service, Supply Chain
Are 84% missing out on the digital transformation benefits of IoT?
Internet of Things (IoT)

According to a primary research study of 200 IoT decision makers with industrial companies, about 85 percent of them collect…

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| | Estimated reading time: 2 minutes | Aerospace & Defense, Automotive, Business Agility, Business Technology, Creativity & Innovation, Digital Transformation, Engineering, Construction & Infrastructure, Manufacturing, Mobility, Oil & Gas, Research, Service, Strategy
How businesses truly feel about digital change & transformation
How businesses truly feel about digital change & transformation

Digital transformation can mean different things to different people, making it difficult to know when you have achieved it. However,…

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