| | Estimated reading time: 4 minutes | Creativity & Innovation, Digital Transformation, Service
How customer service is being digitally transformed
City Header

A recent study conducted by WBR indicates that the service industry is at an inflection point. Over the next 24…

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| | Estimated reading time: 5 minutes | Service
Customer Service Week: The IFS customer perspective
Field Service Worker Header

In recent years, the service industry has seen massive change with disruptive technology and higher customer expectations, but one thing…

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| | Estimated reading time: 4 minutes | Service
Service in the spotlight: Customer Service Week
Service Worker Header

WHAT IS CUSTOMER SERVICE WEEK? There seems to be a national holiday for just about anything under the sun. National…

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| | Estimated reading time: 4 minutes | Service
Field Service Buzzwords: ‘Seamless’

In my last blog I explained the experience outcome economy using a cup of coffee as an example. In this…

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| | Estimated reading time: 2 minutes | Service
Field Service Buzzwords: A Blog Series
city skyline

It’s an exciting time to be involved in the service industry, but with so many technology buzzwords flying around—artificial intelligence,…

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| | Estimated reading time: 5 minutes | Aerospace & Defense, Service
OEMs vs MROs: 3 key differentiators for independent commercial aviation service providers
OEM aircraft

The global aviation market may have just experienced its most profitable period ever. Yet, with mega airline mergers and acquisitions…

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| | Estimated reading time: 6 minutes | Business Technology, Creativity & Innovation, IFS Labs
3 AI investments IFS is focusing on
3 AI investments IFS is focusing on

Artificial Intelligence (AI) is such a big topic, and so many different possibilities exist, that you should focus on those…

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| | Estimated reading time: 4 minutes | Business Technology, Creativity & Innovation, Energy, Utilities & Resources, Service
IoT in action and why you should start
IoT in action and why you should start

How analysis of the Internet of Things (IoT) yields unexpected information. We recently installed solar panels on our house. For…

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| | Estimated reading time: 5 minutes | Agilité d'entreprise, Créativité & Innovation, IFS Applications, Service Management
La servicisation, le modèle à suivre pour tirer son épingle du jeu dans un contexte concurrentiel
La servicisation, le modèle pour tirer son épingle du jeu dans un contexte concurrentiel

A l’heure où la concurrence est de plus en plus forte et internationale, il est devenu plus indispensable que jamais…

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| | Estimated reading time: 3 minutes | Events, Service
IFS Field Service Management upgrade best practices: Eickhoff customer story
IFS Field Service Management upgrade best practices: Eickhoff customer story

Imagine trying to manage one-of-a-kind mining machinery miles underground, and wind turbine on hillsides or in the sea. Imagine an inventory of over 56 million parts. Well, IFS FSM managed it, and now Eickhoff are upgrading to FSM 5.7.

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| | Estimated reading time: 8 minutes | Asset Intensive, Business Technology, Creativity & Innovation, Oil & Gas, Service, Strategy
Digital investments are key to the recovery of the mining industry
Digital investments are key to the recovery of the mining industry

Digital investments, new business models, digital twins and IoT empower mining companies to leverage industry recovery. After a tough couple…

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| | Estimated reading time: 7 minutes | Business Technology, Creativity & Innovation, Digital Transformation, Research, Service, Strategy
Q&A: Field service organizations and the need to optimize service models
Q&A: Field service organizations and the need to optimize service models

Field service organizations must optimize their reactive service models today and plan for predictive service models tomorrow. In this Q&A,…

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