Companies that have traditionally maintained transactional relationships with their customer have spent the last decade or so espousing the importance…
Read MoreThe Road to Service Excellence in Telecommunications
A Look at Field Service in 2020
Field service is evolving enormously in recent years and technology and customer expectations will continue to advance just as quickly….
Read MoreTechnology is the Spark, People the Glue
Service is part of an $18 billion massive global industry where technology is the spark and people are the glue. …
Read MoreSanta’s Impossible Mission: Every Second in the Field Counts and IFS is Here to Help
Every year, Santa embarks on an impossible mission! There’s nothing more challenging than delivering presents to all the children of…
Read MoreIs It Time to De-Fossilize Your Business?
What do you think about when we talk about fossils? Dinosaur bones? A footprint in a rock? Something frozen in…
Read MoreCan you Accurately Measure the Business Impact of Service Technology?
During my time as an independent analyst covering field service, I had the opportunity to speak with countless service practitioners…
Read MoreWatch How IFS Helps Spencer Technologies Take Service Excellence to the Next Level
Spencer Technologies offers end-to-end service support for its retail clients, from setup, to service, to teardown. They do so by…
Read MoreService is in the Spotlight
I’m sure by now that you’ve heard the news that Salesforce acquired Click Software for $1.35 billion. This seems to…
Read More5 Common Failure Points of Field Service Software Implementations
Last week while attending the IFS UK&I User Group Annual Conference outside of London, I had an opportunity to sit…
Read MoreFive Ways the IFS World Conference will Make your Service Firm Better
This October, IFS will once again showcase its broad and powerful technology portfolio and vision for Enterprise Resource Planning, Enterprise…
Read MoreMakino’s Critical Shift from Reactive to Predictive Service
Makino is a globally recognized company that produces metal-cutting and EDM machines. Like many product manufacturers, Makino is looking for…
Read MoreTDC’s Mission To Minimize Vulnerability, Maximize Competitive Advantage
For 130 years, the TDC Group has been delivering innovative communications solutions that link Danes more closely together. Brands in…
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