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What is IT operations management (ITOM)? IT operations management (ITOM) is a set of processes responsible for building, managing, and…
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Information technology permeates every aspect of the business, so leaving it unchecked can be detrimental to an organization’s success. This…
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The IT help desk plays an integral role in establishing ITSM best practices in the organization, as they act as…
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So, you’ve just implemented a new self-service platform for your employees. But so far, it’s only been gathering dust as…
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A successful business is always looking to enhance how it delivers services, both to its customers and workforce alike. But…
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Good IT service management practice doesn’t just happen. It requires multiple trials and errors to get right and involves a…
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The service desk plays an integral role in IT service management. It’s the single point of contact between the service…
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