| | Estimated reading time: 5 minutes | Business Technology, Cloud, Customer, Digital Transformation, Moment of Service, Research, Service
18 Percent of Businesses ‘Too Busy’ to Report Issues in their Value Chain

Despite sizeable investments in customer experience evaluations such as Net Promoter Scores (NPS), reviews, satisfaction ratings and surveys, companies are neglecting to…

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| | Estimated reading time: 5 minutes | Energy, Utilities & Resources
Living in a Tinder Box: The Challenges of Maintaining Utility Services & Infrastructure in a Climate-Changed World
Wildfire Blog

Climate change has forever altered how we live and breathe. Along with massive storms and rising tides, out-of-control wildfires are…

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| | Estimated reading time: 5 minutes | Sustainability, Transform Your Business
Discussing Sustainability Focused Business Practices and Initiatives with Jim Wolf of Cape Air
Cape Air Sustainability

Helen Hauck chats with Jim Wolf, Sustainability Program Director at Cape Air about their early adoption and continuing support of…

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| | Estimated reading time: 2 minutes | Sustainability
IFS Launches Change for Good Sustainability Awards
IFS Change for Good Awards

To celebrate businesses that make a difference, IFS has launched the IFS Change for Good Sustainability Awards to recognize sustainability…

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| | Estimated reading time: 5 minutes | Customer, Digital Transformation, Manufacturing
Essential upgrade, surprisingly painless
Manufacturing Arm

Few companies relish the thought of implementing a software upgrade…but it’s not always bad news. Dag Tore Wiulsrød, Manager Logistics…

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| | Estimated reading time: 4 minutes | Service
The Future of Service Software Flexibility Hinges on Containerization
Containerization

I have always been of the mind that the most important thing that software—any software—can do is to get out…

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| | Estimated reading time: 5 minutes | Service
Is there a Place for Field Service in Retail?
Retail Field Service

I am a creature of the retail world, having spent my young and early professional life in it, both directly…

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| | Estimated reading time: 3 minutes | IFS Cloud
The People Behind IFS Cloud | Kailee Tapia
Kailee Tapia

The People Behind IFS Cloud is a blog series meant to surface stories of the amazing individuals behind IFS Cloud….

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| | Estimated reading time: 3 minutes | Digital Transformation, Manufacturing
The Circular Economy: Step Beyond Sustainability
Circular Economy

Colin Elkins chats to Tom Harper, managing director of Unusual, about the Circular Economy and how it applies to more…

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| | Estimated reading time: 5 minutes | assyst Blog
Virtual Agent vs AI Bot: What’s the Difference?
How Advanced Service Desk Chatbots Work

Research from EMA shows 7% of IT people don’t make a distinction between Virtual Agents and AI bots—but there are…

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| | Estimated reading time: 3 minutes | Manufacturing, Transform Your Business
Racking Up Support for Sustainable Manufacturing
Sustainable Manufacturing

Helen Hauck hosts a discussion with Andy Magrini from CAEM, a shelving manufacturer with operations in Italy, Australia, India and…

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| | Estimated reading time: 7 minutes | IFS Applications, Manufacturing
Caistor Seafoods and Flatfish: An IFS Applications 10 Upgrade Story
IFS Applications upgrade

Andrew Wright, IFS Manager at Flatfish and Caistor Seafoods, explains how, in under 12 weeks, his team—with the help of…

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