With service organizations laser-focused on advancing their Customer Experience (CX) initiatives, self-service is a critical topic. You can’t provide a…
Read MoreThe Self-Service Imperative
Elevating field service to new heights with IFS FSM 6
If you believe industry watchers and analysts, the Field Service Management (FSM) market could as much as double over the…
Read MoreFormula E – a test bed for automotive innovation from track to road
The impact of electric vehicles on the future direction of the automotive industry is going to be huge. According to…
Read MoreIt’s all about the data
In the years that we have been working with artificial intelligence (AI) in IFS Labs I’ve talked to many of…
Read MoreWhy IFS FSM 6? It’s the field service game changer
At a conference earlier in Q4, I asked the 300+ attendees “are you happy with your service organization and delivery?”…
Read MoreIFS FSM 6: ensuring the quality of our new release!
We’re now just days away from the launch of our latest version of IFS Field Service Management, FSM 6. The…
Read MoreIFS FSM 6: Delivering a superior experience….to everyone!
With the imminent arrival of the latest version of our industry leading field service management solution, IFS FSM 6, I…
Read MoreHow Disconnected Systems Are Destroying the Customer Experience
When asked, most executives would indicate that one of their strategic priorities is to deliver an excellent customer experience (CX)….
Read MoreGiving military equipment a new lease of life – how to prolong the service life of assets
The high cost of developing new equipment and the changing political climate between countries where lengthy procurement projects need a…
Read MoreWelcome to the future of field service
Sarah Nicastro joined IFS in October – here she explains her first major initiative as Field Service Evangelist, the creation…
Read MoreIndustrial IoT trend advancing rapidly despite strong headwinds
Selecting and implementing any enterprise technology is not a rapid process. And the internet of things (IoT), as an enterprise…
Read MoreBrexit – an opportunity for scenario planning
Brexit, the UK’s EU exit, has sparked debate from many perspectives. With more questions being asked than solutions offered, Brexit…
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