Imagine an orchestra where each musician plays their instrument flawlessly but without coordination or synchronization. The result would be a…
Read MoreHow ESM breaks business silos
When is EAM software, not EAM Software enough: understanding the difference means using EAM to inform business decisions.
It may seem absurd to question whether EAM Software satisfies the requirements of an asset management system. However, organizations seeking…
Read MoreWhat is risk management in ITIL?
What is risk management? Risk management is a systematic process of identifying, assessing, prioritizing, and mitigating potential risks within an…
Read MoreOsca and IFS assyst at SITS 2023 (The Service Desk and IT Support Show)
One of Europe’s leading exhibitions and conferences for ITSM, service desk, and IT support professionals made a comeback last week…
Read MoreIf You Can Do It for the Joy, You Can Do It Forever!
Confucius said: “Choose a job you love, and you will never have to work a day in your life”. It…
Read MoreIFS Cloud: A New Update for a New Reality
We’re excited to share the first twice-yearly update of IFS Cloud. As always, we’re constantly looking for ways to improve…
Read MoreHaving a blast at SupportWorld Live 2023
We’re thrilled to have returned to the great show that is SupportWorld Live (SWL). Gathering the IT service and support…
Read MoreThe role of technology in fostering a greener future
Smartphones. Social media. Virtual reality. Artificial intelligence. Love it or loathe it, technology is hugely important to our lives. Whether…
Read MoreTop 5 features to look for in an ESM system
Are you tired of juggling multiple service requests, departments, and vendors, all while trying to maintain a positive customer experience?…
Read MoreUser Education for a Moment Of Service
Since its inception, documentation for software system users has been known as “help”. Fast-forward to today, when software companies now…
Read MoreOptimize Performance and Lifecycles with Asset Resilience
The digital world has arrived. Forty-eight percent of organizations are now digital, having moved from the act of digitally transforming…
Read MoreHow ESM supports your distributed workforce
Even with the call to return to the office, distributed teams have continued to grow in the past couple of…
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