What is problem management? Problem management is a key ITSM process that identifies and resolves the underlying causes of incidents…
Read MoreWhat is problem management? | Problem management explained and best practices
The larger the airline, the greater the scale of complexity – Five MRO software challenges for large airline operators
Flying 100 million passengers across 50 countries and 500 routes via a fleet of 300+ aircraft is a staggering logistical…
Read MoreWhy we should never talk about multi-tenant applications again
I really enjoy talking with customers about the technology strategy and platform that underpins our IFS Cloud enterprise software, and…
Read MoreConfused About the ITIL 4 Service Value Chain?
The Service Value Chain is the operating model for ITIL 4. But what does this really mean? We look at…
Read MoreMaintaining a Balance: Q&A with IFS Champion Shuja ur Rehman
Rebecca Walker, Global Customer Advocacy Strategist for IFS, talks to Shuja ur Rehman about his role as Head of IT…
Read MoreWant to Attain Happiness? Then Pursue Connectedness and Service – an ESM Perspective
There’s no shortage of research showing if you want to have happy customers you need to have happy employees. It’s…
Read MoreHow IFS assyst customers are leveraging ESM to gain an unfair advantage
Our customers always tell us that speed and agility are the keys to success. They need to operate and adapt…
Read MoreWhat is AITSM?
How IFS aviation maintenance software has become the number one MRO solution of choice for the world’s largest carriers
In an increasingly digital age, companies in every sector have already invested or are seeking to adopt software to digitally…
Read MoreWorld Ocean’s Day; turning ripples of change into waves of impact with sustainability.
In our recent Sustainability Panel, Sophie Graham (IFS Global Sustainability Director), Caitlin Keam (IFS Product Manager for ESG), and Lewis…
Read MoreWhy manufacturers need a value-focused mindset to reach their sustainability goals.
Is it just me or does it seem as though the whole world is talking about sustainability right now? Admittedly,…
Read MoreCreating a masterpiece: Q&A with IFS Champion Mohsin Al-Ruqaishi
IFS Champions are individuals that work within our customer organizations, making change and delivering great moments of service at their…
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