ITSM (IT Service Management) refers to the complete process of delivering IT services to end-users, ensuring they align with an…
Read MoreWhat is ITSM? | IT Service Management Explained | ITSM Vs ITIL
Digital maintenance initiatives that will help airlines and MROs accelerate to new heights
From travel restrictions and remote working to complete lockdowns—the aviation industry has faced its fair share of economic challenges in…
Read More3 Reasons Why Knowledge Management Fails
The future of Australian mining must be digital to drive profitability and sustainability
Investment in – and adoption of – digital infrastructure is essential to the success of one of our most analogue…
Read MoreWhat is problem management? | Problem management explained and best practices
What is problem management? Problem management is a key ITSM process that identifies and resolves the underlying causes of incidents…
Read MoreThe larger the airline, the greater the scale of complexity – Five MRO software challenges for large airline operators
Flying 100 million passengers across 50 countries and 500 routes via a fleet of 300+ aircraft is a staggering logistical…
Read MoreWhy we should never talk about multi-tenant applications again
I really enjoy talking with customers about the technology strategy and platform that underpins our IFS Cloud enterprise software, and…
Read MoreConfused About the ITIL 4 Service Value Chain?
The Service Value Chain is the operating model for ITIL 4. But what does this really mean? We look at…
Read MoreMaintaining a Balance: Q&A with IFS Champion Shuja ur Rehman
Rebecca Walker, Global Customer Advocacy Strategist for IFS, talks to Shuja ur Rehman about his role as Head of IT…
Read MoreWant to Attain Happiness? Then Pursue Connectedness and Service – an ESM Perspective
There’s no shortage of research showing if you want to have happy customers you need to have happy employees. It’s…
Read MoreHow IFS assyst customers are leveraging ESM to gain an unfair advantage
Our customers always tell us that speed and agility are the keys to success. They need to operate and adapt…
Read MoreWhat is AITSM?
