Have you ever faced any difficulty understanding your user’s expectations and pain points? If the answer is yes, you are…
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Single Codebase, Multiple Platforms: Expectation vs Reality
Nowadays, computer platforms come in different form factors with different levels of performance and functional capabilities. If we go back…
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Today, with the introduction of low-code development solutions, it has changed the way in which companies and developers work. Low…
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Incident management is one of the more popularly adopted ITIL practices—with close to 100% of small-to-large organizations doing it in…
Read MoreHow Advanced Service Desk Chatbots Work
A service desk chatbot feeds on data. The more data you feed it, the more it can do—increasing value for…
Read MoreWhat a Moment of Service™ looks like – IFS is recognized as one of Gartner Peer Insights 2022 Top Customer Choices for EAM
The customers have spoken. IFS is thrilled to announce that we have once again been recognized as a Gartner Peer…
Read MoreHow to Make Omnichannel ITSM Work
If you start with the right approach and the right technology, it’s easy to create an efficient and effective omnichannel…
Read MoreHow Omnichannel ITSM Improves Quality, Speed, and Cost
Find out how omnichannel ITSM can transform the customer experience, help your service desk get more done, AND slash operational…
Read MoreWhat Is a Service Catalog? – A Quick Reference Guide
IT departments are facing pressures to align their IT services with business needs, develop standardized processes and improve the IT…
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Service Desk Chatbots are gaining traction in organizations that want the economies of scale that autonomous digital interaction can deliver….
Read MoreIFS FSM 6: Delivering a superior experience….to everyone!
With the imminent arrival of the latest version of our industry leading field service management solution, IFS FSM 6, I…
Read MoreDiscuter avec IFS Applications est aussi simple que de discuter avec des amis
Que faire si vous êtes malade, allongé sur le canapé avec une forte fièvre, ne vous sentez pas bien avec…
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