Edwards Lorenz was a meteorologist and a mathematician who set off to devise a model to predict the weather but…
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APIs have been a crucial tool for programmers for a long time. Starting from the simple “Hello World!” program that…
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Have you ever faced any difficulty understanding your user’s expectations and pain points? If the answer is yes, you are…
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Nowadays, computer platforms come in different form factors with different levels of performance and functional capabilities. If we go back…
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Today, with the introduction of low-code development solutions, it has changed the way in which companies and developers work. Low…
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Incident management is one of the more popularly adopted ITIL practices—with close to 100% of small-to-large organizations doing it in…
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A service desk chatbot feeds on data. The more data you feed it, the more it can do—increasing value for…
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The customers have spoken. IFS is thrilled to announce that we have once again been recognized as a Gartner Peer…
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If you start with the right approach and the right technology, it’s easy to create an efficient and effective omnichannel…
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Find out how omnichannel ITSM can transform the customer experience, help your service desk get more done, AND slash operational…
Read MoreWhat Is a Service Catalog? – A Quick Reference Guide
IT departments are facing pressures to align their IT services with business needs, develop standardized processes and improve the IT…
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Service Desk Chatbots are gaining traction in organizations that want the economies of scale that autonomous digital interaction can deliver….
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