Committing to product performance and uptime through a lifetime service agreement has far-reaching implications, both for product design and field…
Read MoreDesigned with Servicing in Mind
Why Outcome-Based Revenues Demand Better, Longer Lasting Products
A service-based model can mean that maximizing product performance and longevity becomes more important than minimizing the cost of production….
Read MoreThe shift to Outcome Based Selling and Product as a Service (PaaS)
Outcome-based selling demands an entirely new and often unfamiliar mindset. In the first of a three-part blog series, IFS looks…
Read MoreHow to Improve Team Dynamics
The success of teams always reflects on the performance of the organization. Thus, high-performing organizations are always backed by dynamic…
Read MoreTaking a proactive approach to predictive asset maintenance during the energy transition
With the decentralization of the energy grid and the rise of the energy prosumer, asset management is even more challenging…
Read MoreMaintaining a Balance: Q&A with IFS Champion Shuja ur Rehman
Rebecca Walker, Global Customer Advocacy Strategist for IFS, talks to Shuja ur Rehman about his role as Head of IT…
Read MoreFrom Civil Engineering to IT: Q&A with IFS Champion Michael Pfarrer
Maintaining strong relationships with our customers is at the heart of everything we do at IFS, and the IFS Champions…
Read MoreCONNECTING EXPERIENCES AND DELIVERING THE MOMENT OF SERVICE™ FOR A CONNECTED WORLD
Now more than ever, we see a significant shift in the operating models across organizations, mainly when delivering service and…
Read MoreIntroducing a new framework and service for joint success: IFS Partner Success
In keeping with the innovation and new initiatives in 2021, we’re introducing a new way to ensure our partners can…
Read MoreAssurer le R.O.I de l’ajout de l’Intelligence Artificielle
Ajouter l’intelligence artificielle au centre de contact est une décision importante qui implique un investissement important en temps, en argent…
Read MorePourquoi l’engagement des agents de support client dépend de l’efficacité des outils
Une excellente expérience utilisateur auprès de vos clients passe impérativement par la création d’une expérience toute aussi exceptionnelle auprès de…
Read MoreLa nécessité du Self-service
Alors que les entreprises de services se concentrent sur l’avancement de leurs initiatives en matière d’expérience client, le self-service est…
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