| | Estimated reading time: 4 minutes | Digital Transformation, Manufacturing, Service
Designed with Servicing in Mind

Committing to product performance and uptime through a lifetime service agreement has far-reaching implications, both for product design and field…

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| | Estimated reading time: 4 minutes | Digital Transformation, Service
Why Outcome-Based Revenues Demand Better, Longer Lasting Products

A service-based model can mean that maximizing product performance and longevity becomes more important than minimizing the cost of production….

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| | Estimated reading time: 4 minutes | Digital Transformation, Manufacturing, Service
The shift to Outcome Based Selling and Product as a Service (PaaS)

Outcome-based selling demands an entirely new and often unfamiliar mindset. In the first of a three-part blog series, IFS looks…

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| | Estimated reading time: 2 minutes | Just For Fun, Transform Your Business
How to Improve Team Dynamics

The success of teams always reflects on the performance of the organization. Thus, high-performing organizations are always backed by dynamic…

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| | Estimated reading time: 4 minutes | Business Agility, IFS Cloud, Utilities
Taking a proactive approach to predictive asset maintenance during the energy transition

With the decentralization of the energy grid and the rise of the energy prosumer, asset management is even more challenging…

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| | Estimated reading time: 4 minutes | Customer, Moment of Service
Maintaining a Balance: Q&A with IFS Champion Shuja ur Rehman

Rebecca Walker, Global Customer Advocacy Strategist for IFS, talks to Shuja ur Rehman about his role as Head of IT…

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| | Estimated reading time: 7 minutes | Customer, Customer Engagement, Just For Fun, Moment of Service, Service
From Civil Engineering to IT: Q&A with IFS Champion Michael Pfarrer

Maintaining strong relationships with our customers is at the heart of everything we do at IFS, and the IFS Champions…

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| | Estimated reading time: 5 minutes | Business Agility, Business Technology, Cloud, Energy, Utilities & Resources, Moment of Service, Partner
CONNECTING EXPERIENCES AND DELIVERING THE MOMENT OF SERVICE™ FOR A CONNECTED WORLD 

Now more than ever, we see a significant shift in the operating models across organizations, mainly when delivering service and…

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| | Estimated reading time: 4 minutes | Business Agility, Cloud, Partner
Introducing a new framework and service for joint success: IFS Partner Success

In keeping with the innovation and new initiatives in 2021, we’re introducing a new way to ensure our partners can…

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| | Estimated reading time: 4 minutes | Service Management
Assurer le R.O.I de l’ajout de l’Intelligence Artificielle
Adding Artificial Intelligence

Ajouter l’intelligence artificielle au centre de contact est une décision importante qui implique un investissement important en temps, en argent…

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| | Estimated reading time: 3 minutes | Service Management
Pourquoi l’engagement des agents de support client dépend de l’efficacité des outils
agent engagement

Une excellente expérience utilisateur auprès de vos clients passe impérativement par la création d’une expérience toute aussi exceptionnelle auprès de…

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| | Estimated reading time: 4 minutes | Agilité d'entreprise, Service Management
La nécessité du Self-service
Sarah 7004_blog

Alors que les entreprises de services se concentrent sur l’avancement de leurs initiatives en matière d’expérience client, le self-service est…

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