If you’re thinking about buying a new ITSM solution, read Gartner’s insights on the steps to take and aspects…
Read MoreGartner: 6 Smart Steps for ITSM Tool Selection Success
Omnichannel Service Desk Strategy: 3 Things You Need to Know
Part of our Omnichannel ITSM series. Good service desk strategy doesn’t happen by accident. You need to think about how you are…
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What is an IT ticketing system? An IT ticketing system enables IT helpdesk or support teams to easily receive and…
Read More8 Big IT Service Desk Challenges…and How to Use ITSM to Solve Them
Executive Summary In this digital whitepaper, we look at the challenges service desk managers face and the trends behind them….
Read MoreWhat is Enterprise Service Management (ESM)?
Enterprise Service Management is about applying a service-oriented business model to the way your organization works internally. It is an operational…
Read MoreTaming the challenges of facility management
Facilities managers used to be the unsung heroes of an organization. But those days of anonymity are over. Facilities teams…
Read MoreWhat is AITSM?
Construction ERP – The game is about to change!
Integrated business systems, or what is sometimes referred to as a Construction ERP, have struggled to meet the needs of…
Read MoreFacilities Management: Technology Trends
The past few years have forced us to reinvent how we manage and serve our customers. Within Facilities Management, we’ve…
Read MoreIncrease the Productivity of your Service Team Despite the Global Skills Shortage
Faced with what feels like a never-ending global skills shortage, service organizations are turning to technology to counter an ever-shrinking…
Read MoreFlying high once again: How 2022 could prove to be a renaissance for commercial aviation with the aid of technology
The aviation sector has been faced with major ongoing challenges through 2021 as numerous Covid-19 variants continue to cut passenger…
Read MoreTELECOMMUNICATIONS AND 5G: FOUR SECTOR PREDICTIONS FOR 2022
As the world embraces, and expects, smart connected devices, the telecommunications sector is under ever more pressure to deliver fast,…
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