New survey data suggests that only enterprise software optimized to deliver, not units, not revenue, but the inflection points that matter to…
Read More51 Percent of Companies have Re-engineered Processes for Better Customer Experiences
58 Percent of Consumers Share Poor Experiences with their Network
The ramifications for companies that fail at the moment of service are significant. A quarter of consumers say they would abandon a brand after just one…
Read More18 Percent of Businesses ‘Too Busy’ to Report Issues in their Value Chain
Despite sizeable investments in customer experience evaluations such as Net Promoter Scores (NPS), reviews, satisfaction ratings and surveys, companies are neglecting to…
Read More90 percent of Companies in the Process of re-engineering their Business
A huge 90 percent of companies have already or are in the process of reengineering their businesses in the past year to deliver better moments of service. Yet many are…
Read MoreThree Technologies Transforming Global Ports and Terminals
It is estimated that a typical containerized cargo shipment has 30 parties involved in its journey and passes through at…
Read MoreIFS and iOCO partner to springboard Africa into a new world of working
Two technology industry leaders across Africa, IFS and iOCO, have partnered to help organizations spanning multiple key industries across the…
Read MoreIFS has full coverage in all functional capabilities for utilities
IFS has full coverage in all functional capabilities for utilities in the Gartner 2020 Market Guide for Mobile Workforce Management…
Read MoreThree Predictions for How Service Emerges Stronger Than Ever in 2021
In a year fraught with such fear, turbulence, and complexity as 2020, it has sometimes taken effort to see the…
Read More2021 Defense Trends: logistics & support now has a digital backbone
The military and their in-service support partners were not immune to the disruptions of 2020, but the changes they witnessed were more…
Read MoreCharting a new flight plan for commercial aviation in 2021
Last year will go down as the airline industry’s most turbulent year to date, with government-imposed travel bans and nationwide lockdowns causing a near standstill to international…
Read More2021 Construction and Engineering Trends: Disrupting the Status Quo
With the number of construction projects dwindling as a result of the pandemic, many companies are reimagining their business models…
Read More2021 Energy & Utilities Trends: Renewables and DERs Take Center Stage
Even if the climate crisis is currently having to share headline space with the global pandemic, it has by no means lost its…
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