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Despite sizeable investments in customer experience evaluations such as Net Promoter Scores (NPS), reviews, satisfaction ratings and surveys, companies are neglecting to…

A huge 90 percent of companies have already or are in the process of reengineering their businesses in the past year to deliver better moments of service. Yet many are…

It is estimated that a typical containerized cargo shipment has 30 parties involved in its journey and passes through at…

Two technology industry leaders across Africa, IFS and iOCO, have partnered to help organizations spanning multiple key industries across the…

IFS has full coverage in all functional capabilities for utilities in the Gartner 2020 Market Guide for Mobile Workforce Management…

In a year fraught with such fear, turbulence, and complexity as 2020, it has sometimes taken effort to see the…

The military and their in-service support partners were not immune to the disruptions of 2020, but the changes they witnessed were more…

Last year will go down as the airline industry’s most turbulent year to date, with government-imposed travel bans and nationwide lockdowns causing a near standstill to international…

With the number of construction projects dwindling as a result of the pandemic, many companies are reimagining their business models…

Even if the climate crisis is currently having to share headline space with the global pandemic, it has by no means lost its…

Artificial Intelligence (AI) topped the list of technologies organizations are investing in according to a 2020 global study. The majority…

In these turbulent times, opportunity doesn’t wait around. Despite macro-economic disruption from the pandemic, a global research study from IFS found 52 percent of companies intend to increase their…