ITSM (IT Service Management) refers to the complete process of delivering IT services to end-users, ensuring they align with an…
Read MoreWhat is ITSM? | IT Service Management Explained | ITSM Vs ITIL
Digital maintenance initiatives that will help airlines and MROs accelerate to new heights
From travel restrictions and remote working to complete lockdowns—the aviation industry has faced its fair share of economic challenges in…
Read MoreWhat is IT Asset Management? (ITAM)
IT Asset Management (ITAM) is the process of overseeing the complete lifecycle of an organization’s IT assets. IT Asset Management…
Read MoreIs Peer IT Support Right for Your Organization?
Peer support is happening in your organization. It’s happening in every organization. Yet research firm Gartner Inc. say only 1%-5%…
Read MoreHow to Quick-Start Proactive Problem Management
No matter how efficient your incident management process, you will always have more incidents than you can handle—until you get…
Read MoreThe future of Australian mining must be digital to drive profitability and sustainability
Investment in – and adoption of – digital infrastructure is essential to the success of one of our most analogue…
Read MoreWhat is problem management? | Problem management explained and best practices
What is problem management? Problem management is a key ITSM process that identifies and resolves the underlying causes of incidents…
Read MoreInteractive Tools Are Significantly Improving Field Service Outcomes
A recent report sponsored by IFS found that field service leaders are seeing notable KPI improvements thanks to their interactive…
Read MoreITSM HACK #4: 7 deadly sins of IT Governance
Information technology permeates every aspect of the business, so leaving it unchecked can be detrimental to an organization’s success. This…
Read MoreCloud-Native Mindset for Digital Transformation…
Just starting your digital transformation journey? Haven’t heard of Cloud Native? Cloud native capabilities increase your company’s innovation output and…
Read MoreThe Resilient Utility: Managing operational risks and workforce limitations
This blog series by IFS explores the 2022 Gartner Market Guide for Mobile Workforce Management Software for Utilities (published by…
Read MoreThe Intelligent Utility: Empowering field workers, optimizing productivity
Next up in our blog series exploring the 2022 Gartner® Market Guide for Mobile Workforce Management Software for Utilities (released…
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