Having gone through the first global pandemic most of us can remember will change the way we think about a…
Read MoreDeliver service with a mind towards customer and employee safety
Service Desk Challenge: Increase IT Customer Satisfaction
This is article 6 in a series of 8. Read article 1 in the series here. The Challenge The service…
Read MoreImproving IT Maturity: Moving from “Awareness to Committed”
In this post, we look at the typical attributes of a “Level 1” organization (Awareness), and what IT Infrastructure and…
Read MoreAre legacy ERP systems holding A&D manufacturers back from progress?
COVID-19 and the resulting market forces have highlighted the need for flexibility. External forces have always affected the aerospace and…
Read MoreWhat automakers and their suppliers can learn from the global COVID-19 pandemic
Automotive original equipment manufacturers (OEMs) and their tier I and tier II suppliers have in the immediate term been hit…
Read MoreService Desk Challenges: Reduce Call Volumes
This is article 2 in a series of 8. Go to number 1 in the series here. The Challenge A…
Read MoreHow to be one of the post-pandemic winners in the engineering and construction sector
In the engineering and construction sector around the world we are seeing projects paused and new opportunities stalled. This temporary…
Read MoreService Desk Challenges: Find, Keep, and Motivate Your Staff
This is article number 1 in a series of 8. The Challenge The quality of your IT customer experience mainly relies on the calibre…
Read MoreTaking Advantage of the Convergence of Sales and Service
Over the last few years, we’ve seen the incredible power of service take its rightful place as a key driver…
Read MoreQ&A with IFS Partner: Key Control Dashboard
We recently had a Q&A session with Key Control Dashboard, A Yellowtail Conclusion Solution and IFS partner in the Netherlands,…
Read MorePredictions for the pandemic era construction sector
Making predictions that hold water even a year or two out is always difficult. So I fully expected that predictions…
Read MoreQ&A with IFS Partner: InfoConsulting
Growth is one of the reasons for IFS’s focus on partners in recent years. Having partners that have the same…
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