L’une des plus grandes difficultés rencontrées par les entreprises est le passage d’une interaction basée sur l’IA à l’assistance d’un…
Read MoreComment trouver l’équilibre entre les humains et les robots dans votre expérience de service de vente au détail
Next-Generation AI Applications That Will Change the World of Field Service
We’ve reached an important inflection when it comes to adoption of emerging tech for Digital Transformation. Use cases for Artificial…
Read MoreAI: A Cornerstone of Your Digital Transformation Strategy
When business leaders think about Artificial intelligence (AI), they usually do so in one of two ways. Either they think…
Read More2019 manufacturing predictions: start small, win big with AI
A new generation of point AI solutions will prove themselves in 2019. They’ll build new trust, urgency and understanding of…
Read MoreTaking sustainability seriously is not an option it’s an opportunity for innovative growth
For many years the world has seen organizations founded to drive progress in environmental sustainability. The list is long, and…
Read MoreMost Customers Hate AI & Chatbots For This Reason…
There’s no doubt that artificial intelligence is going to be more and more common in customer service and support interactions….
Read MoreWhy UK economic uncertainty should not be an excuse for stagnation
As we move into the new year the current industry climate in the UK is one of deep uncertainty. In…
Read MoreAvoiding AI Adoption Mistakes
Many analysts are making predictions on the adoption of artificial intelligence, messaging apps and the convergence of the two in…
Read MoreHow to Balance People and Bots in Your Retail Service Experience
One of the greatest stumbling blocks for organizations is the transition from an AI-based interaction to live agent assistance. When…
Read MoreBlockchain & cryptocurrencies: a tale of two halves in digital assets
Blockchain and cryptocurrencies represent two halves of a maturing digital asset class. While Blockchain projects continue to grow in volume,…
Read MoreWhere Does AI Belong in the Retail Customer Experience?
One of the best first steps for successfully implementing artificial intelligence into your customer experience strategy is an evaluation of…
Read MoreWill AI Eliminate Humans in the Retail Contact Center?
When it comes to artificial intelligence, one of the most common questions in the mind of retail customer experience leaders…
Read More