In this series we’ve discussed the service buzzwords I believe deserve the most attention in 2018 and in my last…
Read MoreField Service Buzzwords: Bringing it together
No looking back: The automotive industry’s path to future innovation
The world’s leading trade show for transport, logistics and mobility, The International Automotive Fair (IAA) for Commercial Vehicles, kicked off…
Read MoreField Service Buzzwords: ‘Cloud’
Previously, we discussed the impact the Internet of Things can have on a service organization. Our final buzzword is key…
Read MoreBuilding New Foundations for Modernization in Construction
It’s an interesting time for the construction industry. Historically construction has had a reputation for moving slowly when it comes…
Read MoreField Service Buzzwords: ‘Internet of Things’
Previously, we discussed the importance of delivering seamless customer service throughout the entire service lifecycle. In this blog we’ll discuss…
Read MoreLes industriels surferont-ils sur la vague de la servicisation pour améliorer leur rentabilité ?
La servicisation est la tendance du moment. Les entreprises dont le modèle repose sur la vente de produits peuvent générer…
Read MoreTalent spotting? It’s talent management that drives business excellence.
Talent management is more than just training and appraisals. To support business excellence your talent management systems and processes must…
Read MoreField Service Buzzwords: ‘Seamless’
In my last blog I explained the experience outcome economy using a cup of coffee as an example. In this…
Read MoreCRM + FSM = A 360 Degree View of the Customer
CRM and FSM must work together. Why? Because together they give your business a 360 Degree view of your customer…
Read MoreDelivering corporate performance management
Corporate performance management can help your business deliver its strategy and drive required results. Discover what it is and how…
Read MoreTop construction companies need a top tech provider
The construction industry is braced for a digital revolution. Leading industry player Balfour Beatty has predicted that during the next…
Read MoreField Service Buzzwords: A Blog Series
It’s an exciting time to be involved in the service industry, but with so many technology buzzwords flying around—artificial intelligence,…
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