CRM and FSM must work together. Why? Because together they give your business a 360 Degree view of your customer and that enables you to improve your customer service—and grow your bottom line. There are two important applications within an enterprise software suite—Field Service Management and Customer Relationship Management— that can no longer afford to…
Posts by Andrew Lichey
Andrew Lichey is a Product Manager at IFS. With over 20 years of experience in the field service industry, he’s responsible for the IFS Field Service Management (FSM) solution. Andrew has worked closely with a number of manufacturers and service providers, helping them through their digital transformation journeys.