| | Estimated reading time: 5 minutes | Energy, Utilities & Resources
How will utilities survive? By truly embracing service
Service Utilities

The old utility model is under threat. Electric utility companies can fight back by doing what they were always designed…

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| | Estimated reading time: 4 minutes | Service
The Future of Service Software Flexibility Hinges on Containerization
Containerization

I have always been of the mind that the most important thing that software—any software—can do is to get out…

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| | Estimated reading time: 5 minutes | Energy, Utilities & Resources, Service
The Road to Service Excellence in Telecommunications
Service in Telecommunications

Companies that have traditionally maintained transactional relationships with their customer have spent the last decade or so espousing the importance…

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| | Estimated reading time: 3 minutes | Energy, Utilities & Resources
3 Telecommunications Use Cases: Powered by IFS
Telecommunications Use Cases

IFS is uniquely positioned in our ability to support a wide range of use cases across the telecommunications industry. Our expertise…

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| | Estimated reading time: 16 minutes | Creativity & Innovation, Events, Service, Transform Your Business
theCUBE at IFS World Conference 2019 with Marne Martin
theCUBE Marne Martin

theCUBE is the world’s leading live interview show covering enterprise tech, innovation and the people who imagine, create and implement…

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| | Estimated reading time: 17 minutes | Creativity & Innovation, Events, Transform Your Business
theCUBE at IFS World Conference 2019 with Rahul Saha & Michael Ouissi
theCUBE Michael Ouissi

theCUBE is the world’s leading live interview show covering enterprise tech, innovation and the people who imagine, create and implement…

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| | Estimated reading time: 4 minutes | Business Technology, Digital Transformation, Service, Transform Your Business
Next-Generation AI Applications That Will Change the World of Field Service
next-generation ai

We’ve reached an important inflection when it comes to adoption of emerging tech for Digital Transformation. Use cases for Artificial…

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| | Estimated reading time: 3 minutes | Creativity & Innovation
Imitation is Better than Innovation

My advice is to always have your copycat glasses on and think how you can refine and evolve existing solutions on the market. Please bear in mind that many profitable innovations that have evolved from an existing technology or user behavior.

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| | Estimated reading time: 3 minutes | Business Technology
The cloud: all swings and roundabouts?
The Cloud

A couple of weeks ago I was moderating a lunch time discussion called “The cloud – myths and realities”. Invited key speakers were Graham Taylor who is the CEO of OpenForum Europe, and Mikael Bäck who is responsible for strategy and portfolio management for Ericsson’s fixed and mobile networks. Unlike cloud talk of late this discussion was refreshingly free from over-hyping, striking more of a “swings and roundabouts” tone.

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