| | Estimated reading time: 3 minutes | Business Agility, Business Technology, Moment of Service, Service, Service Management
The CX Tidal Wave

How listening is essential to navigate the storm The pandemic compelled consumers to shift their expectations more rapidly and completely…

Read More
| | Estimated reading time: 4 minutes | Business Agility, Business Technology, Customer, Digital Transformation, Moment of Service
Digital transformation is about people, not technology.

Digital transformation isn’t just a buzzword, it has become a way of being given the ever-increasing rate of technology adoption…

Read More
| | Estimated reading time: 3 minutes | Business Technology, IFS Cloud, Manufacturing, Oil & Gas, Supply Chain
How intelligent data will be the foundation of supply chains in 2022

If the last twelve months are anything to go by, it is imperative for companies to show agility and adaptability…

Read More
| | Estimated reading time: 6 minutes | Business Technology, Cloud, Energy, Utilities & Resources, IFS Cloud, Sustainability
ENERGY, UTILITIES, AND RESOURCES INDUSTRY PREDICTIONS 2022: BETTER INFRASTRUCTURE & SUPPORT FOR CUSTOMERS AND OUR PLANET

PREDICTION 1: By 2050, on our current path, the world’s global carbon emissions will fall 60% short of our net…

Read More
| | Estimated reading time: 6 minutes | Aerospace & Defense, Business Agility, Cloud, Manufacturing
The inside track on IFS Cloud 21R2 for Aerospace & Defense

Improved compliance for government manufacturing contracts and the aviation maintenance supply chain, along with forward and line maintenance mobility are…

Read More
| | Estimated reading time: 5 minutes | Business Agility, Business Technology, Cloud, Customer, Customer Engagement, Digital Transformation, IFS Cloud, Moment of Service, Research, Service, Service Management
51 Percent of Companies have Re-engineered Processes for Better Customer Experiences
customer experience

New survey data suggests that only enterprise software optimized to deliver, not units, not revenue, but the inflection points that matter to…

Read More
| | Estimated reading time: 4 minutes | Business Agility, Business Technology, Cloud, Customer, Customer Engagement, Digital Transformation, Moment of Service, Research
58 Percent of Consumers Share Poor Experiences with their Network

The ramifications for companies that fail at the moment of service are significant. A quarter of consumers say they would abandon a brand after just one…

Read More
| | Estimated reading time: 5 minutes | Business Technology, Cloud, Customer, Digital Transformation, Moment of Service, Research, Service
18 Percent of Businesses ‘Too Busy’ to Report Issues in their Value Chain

Despite sizeable investments in customer experience evaluations such as Net Promoter Scores (NPS), reviews, satisfaction ratings and surveys, companies are neglecting to…

Read More
| | Estimated reading time: 6 minutes | Business Agility, Business Technology, Customer, Customer Engagement, Digital Transformation, Moment of Service, Research, Service, Supply Chain
90 percent of Companies in the Process of re-engineering their Business 

A huge 90 percent of companies have already or are in the process of reengineering their businesses in the past year to deliver better moments of service. Yet many are…

Read More
| | Estimated reading time: 2 minutes | Customer, Manufacturing
Inca Digital Printers selects IFS to replace legacy systems
Inca Digital Printers Ltd

IFS’s cloud ERP solution to help British inkjet pioneer digitize value chain and accelerate efficiency gains. Inca Digital Printers Ltd,…

Read More
| | Estimated reading time: 3 minutes | Digital Transformation, Energy, Utilities & Resources
Digital Transformation in Asset-Heavy Industries
Digital Transformation

Digital transformation is in focus as the mining industry, steel producers and other asset-heavy industries change their processes to balance…

Read More
| | Estimated reading time: 4 minutes | Digital Transformation, IFS Applications, Transform Your Business
Let’s talk about Success: how IFS customers access expert support with IFS Application Management Services
IFS AMS

Accurately predicting the IT staffing levels and skills needed to support new or upgraded enterprise software can be challenging. When operational…

Read More