| | Estimated reading time: 4 minutes | Business Agility, Business Technology, Cloud, Customer, Customer Engagement, Digital Transformation, IFS Cloud, Moment of Service, Research, Service, Service Management
51 Percent of Companies have Re-engineered Processes for Better Customer Experiences
customer experience

New survey data suggests that only enterprise software optimized to deliver, not units, not revenue, but the inflection points that matter to…

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| | Estimated reading time: 3 minutes | Business Agility, Business Technology, Cloud, Customer, Customer Engagement, Digital Transformation, Moment of Service, Research
58 Percent of Consumers Share Poor Experiences with their Network

The ramifications for companies that fail at the moment of service are significant. A quarter of consumers say they would abandon a brand after just one…

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| | Estimated reading time: 4 minutes | Business Technology, Cloud, Customer, Digital Transformation, Moment of Service, Research, Service
18 Percent of Businesses ‘Too Busy’ to Report Issues in their Value Chain

Despite sizeable investments in customer experience evaluations such as Net Promoter Scores (NPS), reviews, satisfaction ratings and surveys, companies are neglecting to…

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| | Estimated reading time: 5 minutes | Business Agility, Business Technology, Customer, Customer Engagement, Digital Transformation, Moment of Service, Research, Service, Supply Chain
90 percent of Companies in the Process of re-engineering their Business 

A huge 90 percent of companies have already or are in the process of reengineering their businesses in the past year to deliver better moments of service. Yet many are…

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| | Estimated reading time: 2 minutes | Customer, Manufacturing
Inca Digital Printers selects IFS to replace legacy systems
Inca Digital Printers Ltd

IFS’s cloud ERP solution to help British inkjet pioneer digitize value chain and accelerate efficiency gains. Inca Digital Printers Ltd,…

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| | Estimated reading time: 3 minutes | Digital Transformation, Energy, Utilities & Resources
Digital Transformation in Asset-Heavy Industries
Digital Transformation

Digital transformation is in focus as the mining industry, steel producers and other asset-heavy industries change their processes to balance…

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| | Estimated reading time: 4 minutes | Digital Transformation, IFS Applications, Transform Your Business
Let’s talk about Success: how IFS customers access expert support with IFS Application Management Services
IFS AMS

Accurately predicting the IT staffing levels and skills needed to support new or upgraded enterprise software can be challenging. When operational…

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| | Estimated reading time: 6 minutes | Digital Transformation, Transform Your Business
Success Factors for Technology Investments in the Post Pandemic Era
Digital Transformation Success Factors

The role of the technology vendor is central to digital transformation success, yet too many organizations are still receiving poor…

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| | Estimated reading time: 4 minutes | Business Technology, Creativity & Innovation, Digital Transformation
Businesses Want Intelligent Technology
Intelligent Tech

Artificial Intelligence (AI) topped the list of technologies organizations are investing in according to a 2020 global study. The majority…

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| | Estimated reading time: 3 minutes | Business Agility, Digital Transformation
Four tips for a remote ERP implementation

During times of economic downturn, it’s more important than ever for companies to be agile and adapt to suit everchanging…

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| | Estimated reading time: 4 minutes | Digital Transformation
Why Blown Timelines are More Problematic than Blown Budgets in Digital Transformation
Digital Transformation

Any project can go sideways on you, but digital transformation projects, which impact multiple departments and stakeholders and often have…

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| | Estimated reading time: 5 minutes | Aerospace & Defense, Digital Transformation
Hitting the accelerate button: The impact of Covid-19 on digital transformation within defense

The global defense industry, like many sectors across the world, is experiencing unpredictable results in response to Covid-19. Military organizations…

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