| | Estimated reading time: 4 minutes | AI, Asset Management, Digital Transformation, Energy, Utilities & Resources, IFS Cloud, Utilities
Utilities and AI: Taking the relationship to the next level

Do you know what year it is? Well, if you thought it was 2024, you’re right it is!  If you’re…

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| | Estimated reading time: 5 minutes | AI, Asset Management, Digital Transformation, Energy, Utilities & Resources, IFS Cloud, Utilities
Friend or Foe – AI could Fuel the Utility of the Future

Generative AI heralds the arrival of powerful new algorithms capable of generating text, images, computer code and even modelling new…

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| | Estimated reading time: 4 minutes | Customer, Customer Engagement
Meet the people behind Customer Success: Jose García

IFS Customer Success Services all start and end with one key element: a global team of committed professionals. Jose García, IFS Customer Success Manager, talks…

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| | Estimated reading time: 5 minutes | Brand, Customer, Customer Engagement, Moment of Service
Navigating the invisible ERP spider’s web: IFS Champion Minna Ingram

The IFS Champions program shines the spotlight on exceptional individuals that work for IFS customers, making use of their IFS…

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| | Estimated reading time: 4 minutes | Aerospace & Defense, Business Agility, Transform Your Business
2019 – a year for MROs to seize opportunity
MRO

As demand for air travel continues to rise, the global fleet maintenance, repair and overhaul (MRO) market is seeing some…

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| | Estimated reading time: 3 minutes | Customer Engagement, Service
Ensuring the ROI of Adding Artificial Intelligence
Adding Artificial Intelligence

Adding artificial intelligence to the contact center is an important decision that involves a significant investment of time money, and…

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| | Estimated reading time: 3 minutes | Customer Engagement, Service
Most Customers Hate AI & Chatbots For This Reason…
AI

There’s no doubt that artificial intelligence is going to be more and more common in customer service and support interactions….

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| | Estimated reading time: 3 minutes | Customer Engagement, Service
How to Balance People and Bots in Your Retail Service Experience
Retail Service Experience

One of the greatest stumbling blocks for organizations is the transition from an AI-based interaction to live agent assistance. When…

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| | Estimated reading time: 2 minutes | Customer Engagement, Service
Why Agent Engagement Hinges on Tool Effectiveness
agent engagement

If organizations want to deliver a great customer experience, it’s important to create a great agent experience. Research consistently indicates…

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| | Estimated reading time: 3 minutes | Customer Engagement, Service
The Foundational Pillars of Omni-Channel Success
omni-channel

Many organizations want to provide an omni-channel experience, but few are doing it consistently well.  If you’re a contact center…

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| | Estimated reading time: 3 minutes | Customer Engagement, Service
Where Does AI Belong in the Retail Customer Experience?
retail customer experience

One of the best first steps for successfully implementing artificial intelligence into your customer experience strategy is an evaluation of…

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| | Estimated reading time: 3 minutes | Customer Engagement, Service
Will AI Eliminate Humans in the Retail Contact Center?
Will AI eliminate humans

When it comes to artificial intelligence, one of the most common questions in the mind of retail customer experience leaders…

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