service

by   |    |   2 minutes  |  in Service Management

During my time as an independent analyst covering field service, I had the opportunity to speak with countless service practitioners about their struggles and successes with service technologies. In doing so, it became increasingly clear that service done well contributes to revenue growth. Proving that in practice was easy, at least in the abstract—I could…

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Business Value

by   |    |   2 minutes  |  in Transform Your Business

Today we are very proud to publish the findings from an IDC end-user evaluation calculating the business value derived from using IFS enterprise software. It reveals that the average IFS customer can be 18 percent more productive and that they hit breakeven on their investment in just 15 months.  The independent evaluation was based on qualitative research with billion-dollar revenue organizations from…

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